Customer Service Management

TYLER GREGOIRE

** ******* **., *********, ** ****0 (H) 603-***-**** *****.*.********@*****.***

Professional Summary

Accomplished and energetic Head Cashier with a solid history of achievement in Customer

Service. Motivated leader with strong organizational and prioritization abilities. Areas of

expertise include personnel management, training/mentoring associates and administrative

management.

Skills

Customer and Personal Service Writing

Active Listening Active Learning

Speaking Management of Personnel Resources

Critical Thinking Computers and Electronics

Sales and Marketing Administration and Management

Judgment and Decision Making Complex Problem Solving

Time Management Clerical

Coordination Design

Experience

Head Cashier 09/2013 to Present

Lowe's Home Improvement – Nashua, NH

Count money in cash drawers at the beginning of shifts to ensure that amounts are

correct and that there is adequate change.

Answer customers' questions, and provide information on procedures or policies.

Process merchandise returns and exchanges.

Monitor checkout stations to ensure that they have adequate cash available and that

they are staffed appropriately.

Maintain clean and orderly checkout areas and complete other general cleaning duties,

such as mopping floors and emptying trash cans.

Request information or assistance using paging systems.

Supervise the work of office, administrative, or customer service employees to ensure

adherence to quality standards, deadlines, and proper procedures, correcting errors or

problems.

Provide employees with guidance in handling difficult or complex problems or in

resolving escalated complaints or disputes.

Implement corporate or departmental policies, procedures, and service standards in

conjunction with management.

Train or instruct employees in job duties or company policies or arrange for training to be

provided.

Discuss job performance problems with employees to identify causes and issues and to

work on resolving problems.

Design, implement, or evaluate staff training and development programs, customer

service initiatives, or performance measurement criteria.

03054 10/2007 to 09/2013

Shaw's Supermarket – Merrimack, NH

Operate computers programmed with accounting software to record, store, and analyze

information.

Check figures, postings, and documents for correct entry, mathematical accuracy, and

proper codes.

Prepare bank deposits by compiling data from cashiers, verifying and balancing

receipts, and sending cash, checks, or other forms of payment to banks.

Debit, credit, and total accounts on computer spreadsheets and databases, using

specialized accounting software.

Operate 10-key calculators, typewriters, and copy machines to perform calculations and

produce documents.

Receive, record, and bank cash, checks, and vouchers.

Comply with federal, state, and company policies, procedures, and regulations.

Reconcile or note and report discrepancies found in records.

Compare computer printouts to manually maintained journals to determine if they

match.

Perform general office duties such as filing, answering telephones, and handling routine

correspondence.

Education

Bachelor of Science: Business Administration

Southern New Hampshire University - Manchester, NH

Awards

Outstanding Achievement in Customer Satisfaction, 2013

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