Stephen Whitlock

**** ******** **** **********, ** 32068, 904-***-****, acp94n@r.postjobfree.com

PROFESSIONAL SUMMARY: Seeking computer programming position and willing to relocate. I am a self-starter, have a strong work ethic, able to meet responsibilities and deadlines with little to no supervision, strong ability to self-manage and prioritize work effectively under pressure.

EDUCATION/PROFESSIONAL ENHANCEMENTS

Bachelor of Computer Science Game & Simulation Programming DeVry University, Jacksonville FL

Graduated on: February 23, 2012 GPA: 3.55 Recognition/Awards: Cum Laude

Technical Skills and Proficiencies

Operating Systems

Microsoft Windows & Android OS

Programming Languages

Proficient in: C++/C#, VBS, Visual Basic for Applications, Java, Android, JavaScript

Familiar with: jQuery

Database

Microsoft SQLite, SQL Server 2008

Applications

HP Quality Center and Tortoise SVN

AVD Manager

Android Emulator

Application Servers

Tomcat 6.0, Microsoft SQL Management Server 2008

Design & IDE Tools

Adobe Photoshop, Gimp, 3DS Max, Unreal Editor, Rhinoceros 3D & Torque, Unity 3D

Visual Studio2008-2013, Eclipse, NotePad++, VBSEdit

Android SDK, GUI, ADT & API

Office Tools

Microsoft Office & Rational Rose

API

OpenGL

DirectX 9 & 10

PROFESSIONAL EXPERIENCE

Production Support Analyst – Experis Nov. 2014 – Present

6 month contract by Experis to work for Allstate Supplemental Health Benefits.

Provided application and website support via incoming phone calls and emails.

Provided Customer Support to Policy Holder’s, Agents, and Billing Admins with gaining access to websites and applications.

Obtained, installed and configured company software and components.

Helped with troubleshooting programs not working properly, network connectivity, and working around pop-up blockers and security software.

Executed SQL Queries to assist with finding usernames, passwords, and policy applications.

Created SQL Queries to update or delete data from databases and tables to give to the DBA team to execute.

Software Developer/Systems Integrator – CMS GlobalSoft Inc. Feb. 2014 – Sept. 2014

Contributed to a team responsible for the design, development and implementation of critical business applications using .NET, ASP, VBScript, HTML, XML, XSL and SQL Server technologies.

Participated in porting legacy applications. Performed coding, debugging and testing.

Obtained, installed and configured third party software and components.

Defined the integration between proposed development projects and existing systems, software and hardware.

Reviewed documents; performed code review, and unit testing.

Worked in a collaborative environment, providing assistance & technical guidance to less experienced team members.

Independently designed and coded a web-base application that creates a UPS approved XML document based off rate information provided in an Excel (.xls and .xlsx) spreadsheet.

Performed minor Support work with customers by troubleshooting errors, adding customizations, and end-user training.

UAT Analyst – USEReady/Citibank Nov. 2013 – Dec. 2013

2 month contract by USEReady to work for Citibank

Provided front-end testing support on the “Citi for You” website.

Performed remote and local testing for all regions and countries.

Created daily metrics of testing progress.

Assisted with clearing the status on the enhancement log.

Improved website functionality by reporting bugs and clearing up underused resources.

Android Mobile Developer – GSS Infotech Inc. Dec. 2012 – Aug. 2013

Built web services to gather and send data to the Android app using Java.

Developed Android applications from specifications in Java.

Proficient with the Android SDK & frameworks, databases, web services.

Developed, maintained and support for Android mobile applications.

Performed tasks independently with little to no peer assistance or manager supervision.

Worked closely with the team leads and report project progress on regular basis.

Experience with mobile configuration, device Certificates.

Worked closely with the web application development team to ensure proper integration between mobile application and web application.

Independently handled modules, scope, analysis, design, build, unit test the code, debug and implement complex applications.

Ensured quality development and timely completion of projects.

Debugged and fixed issues that were found during different phases of the project.

Wrote SQLite queries for database manipulation.

Developed the code in an object oriented programming manner for optimal code re-usability.

DOSS Fraud Specialist – Citibank N.A. Jan. 2005 – Jul. 2012

Reviewed credit card account spending activity and compared to past spending to determine if it is fraudulent.

Closed accounts that had fraudulent activity and sent out new card(s) with a new account number.

Verified callers claiming to be card member(s) or power of attorney on accounts.

Reverted back to this position when not working at the following two positions.

Subject Matter Expert – Citibank N.A. Sept. 2010 – Oct. 2011

Fulfilled loan contract to FEW Chordiant Project.

Reviewed process requirements for each department in order to write test script scenarios.

Updated process flowcharts for each department in order to write test script scenarios.

Written test script scenarios in HP Quality Center for testers to run in Chordiant.

Worked closely with other departments like Testers, Team Leads, and Web Application Development teams with defect resolution in HP Quality Center.

Performed tasks independently with little to no peer assistance or manager supervision.

Reported project progress on a regular basis.

Explained various department processes and procedures to Project Leads.

Independently handled modules, scope, analysis, design, build, unit test the code, debug and implement complex applications.

Ensured quality development and timely completion of projects.

Built VBA template programs for Project Managers to track temp employee time.

Participated in the Transaction Fraud Department’s Chordiant Pilot testing and rollout.

Categorized bugs found in Chordiant and prioritized importance.

Received deadlines to fix defects for production schedule that would be put in Chordiant.

During meetings, became diplomatic when communicating with other team members.

Assisted with testing, tuning, debugging, and suggesting detailed refinements of software development.

Identified problems, like infinite loops, and suggested improvements.

Project & Programming Lead – Citibank N.A. Oct. 2008 – Mar. 2010

Propositioned by Internal Fraud manager to build a program to assist the department with screening employees interested in the work-from-home program.

Created a C# program to screen documents containing credit card account numbers that each representative viewed within the past several months period.

Performed tasks independently with little to no peer assistance or manager supervision.

The C# program tracked and logged footprint report, which is when a representative touched an account, in an excel spreadsheet.

Independently handled modules, scope, analysis, design, build, unit test the code, debug and implement complex applications.

Ensured quality development and timely completion of projects.

Developed the code in an object oriented programming manner for optimal code re-usability.

Debugged and fixed issues that were found during different phases of the project.

Wrote SQL queries for database manipulation.

VOLUNTEER INVOLVEMENT

Teacher Supply Depot Loading Dock Worker

My LinkedIn Profile

http://www.linkedin.com/pub/stephen-whitlock/80/1/117/

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