Help Desk Technician, Data analyst, security, bilingual

DANIELA C. ESPARZA

915-***-**** **********@*****.***

OBJECTIVE: I am interested in working for a dynamic organization offering opportunities for professional growth. My extensive experience working hands-on in a facility with federal inmates and conducting investigative support combined with training in computer software and customer service support have provided new and exciting professional challenges. Thanks to these challenges, I possess valuable skills which I look forward to deploying within your organization.

CLEARANCE: Active Secret Clearance

EDUCATION: 2012, Bachelor’s Degree, Criminal Justice Administration, University of Phoenix

EMPLOYMENT:

April 2015-Present Information Technology Internship program, DEA El Paso Intelligence Center

Special Project/Selenium Automation Tester

Test web based applications created by the El Paso Intelligence Center

Assist software development team

Provide assistance to special projects teams and application deployment teams

August 2013- Present Computer Science Corporation DEA El Paso Intelligence Center

Computer System Administrator

Provide system support for end users by researching and addressing routine user problems on a Microsoft Windows 7 environment

Thoroughly and accurately document each client inquiry and resolution

Assist Network Administration with re-wiring of switches and servers as needed by the addition of new workstations, desktop relocations and optimization of cable layout in networks rooms

August 2012- August 2013 Arctic Slope Regional Corporation at DEA El Paso Intelligence Center

Data Analyst

Provide analysis and intelligence information in furtherance of federal, state, and local investigations

Conduct Quality Control on high volume of reports for multiple law enforcement agencies

Input, review, verify and maintain accurate data for numerous research databases and federal computer systems

August 2010- October 2010 Affina

Customer/Sales Representative

Professional, first line representative of the company

Assist customers with questions and concerns

Marketing of AT&T goods and services

Implementation flowcharts, schematics, and computer diagnostic tools to resolve service related issues

July 2009- February 2010 Fred Loya Insurance Company

Customer Service Representative

Assist customers with questions concerning policies

Produce insurance quotes and sell policies

Receive and process payments and endorsements

July 2008- April 2009 Fort Bliss Walden Security

Security Officer

Provide gate security

Conduct random vehicle inspections

Credential verification

April 2006- July 2008 West Texas Detention Facility

Correctional Officer

Conduct roster and headcount of inmates

Provide frequent security checks

Counsel inmates

Transport Officer

Effectively and responsibly obtain and report personal identification information

In and out processing of inmates

Document filing and maintenance

Relevant database entry

CERTIFICATIONS:

2007 West Texas Detention Facility Weapon Certification

2007 Sul Ross State University TCLOESE License & O.C. Certification

2008 Fort Bliss Walden Security Weapon Certification

2008 Fort Bliss Walden Security O.C. Certification

2008 Fort Bliss Walden Security Defensive Tactics Training

REFERENCES:

Ivette Palmer Intelligence Analyst, El Paso Intelligence Center 863-***-****

Naipo Robertson Intelligence Analyst, Bureau of Alcohol, Tobacco, Firearms, and Explosives 915-***-****

Marilyn Epp Intelligence Analyst, Drug Enforcement Administration 915-***-****

PERSONAL:

Dionel Esparza Uncle 915- 799-3196

Mario Esparza Uncle 210-***-****

Rosa Ramirez Friend 915-***-****

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