Customer Service High School

Nakeia White

**** *. **** ****** ***** Louis, Missouri, 63106

314-***-**** **************@*****.***

Career Objective

To obtain a position with a company where I can utilize my exceptional customer service skills. Where I will display a high level of professionalism, patience, and efficiency to minimize customer dissatisfaction and increase customer loyalty.

WORK EXPERIENCE

CONNECTIONS TRAVEL Creve Coeur MO

Travel/Customer Care Agent

* Converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.

* Book transportation and hotel reservations, using computer terminal or telephone.

* Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers.

* Explain products or services and prices, and answer questions from customers.

* Provided information about loyalty programs for several different companies

SOFT SURROUNDINGS Creve Coeur MO

Customer Care Agent

* Explain products or services and prices, and answer questions from customers.

* Obtain customer information such as name, address, and payment method, and enter orders into computers.

* Greet customers and ascertain what each customer wants or needs.

* Recommend, select, and help locate or obtain merchandise based on customer needs and desires.

* Maintain product knowledge in order to better to better service customer.

* Tracked lost/late packages for customers.

* Guaranteed a positive customer experience.

Nordstrom Des Peres MO

Customer Service Specialist

* Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

* Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

* Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

* Issue receipts, refunds, credits, or change due to customers.

* Assist customers by providing information and resolving their complaints.

* Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.

* Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.

* Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.

* Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.

* Place telephone calls or arrange conference calls as instructed.

* Contact security staff members when necessary, using radio-telephones.

EDUCATION

Normandy Senior High School Saint Louis MO

High School Diploma, May 2002

ADDITIONAL SKILLS

* Proficient in customer account software

* High Customer Service standards

* Negotiation competency

* Conflict resolution proficiency

* Strong problem solving ability

* General office work

* Fast Learner

* Self starter

* Proficient in Microsoft Office Suite

* Excellent Attention to detail

* Telephone switchboard operation.

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