Customer Service Data Entry
Resume:
Diane P. Cardenas
Montebello, CA
**********@*****.***
Objective: To obtain a position where I can contribute my experience. Take on new challenges, have the opportunity to be part of a team, and the possibility of growth within a company.
Qualifications:
MS Word Billing Customer Service DIMS Software
Data Entry WAM Software Inventory Control Filing
Faxing Internet Telephone Skills Typing (45WPM)
Well Soft Affinity Research Microsoft Office
10-Key by Touch (9000)
Experience:
City of Los Angeles, Election Division 11/2014 to 3/2015
Los Angeles, CA
Election Clerk
Verified signatures on Petitions using the County of Los Angeles DIMS software. Prepared and mailed out all materials needed for Voters to Vote By Mail. Once Ballot were mailed in we would verify the signatures and sort by Precinct Number. I also verified that voters only voted once by checking rosters.
VOLT Employment Agency 10/2013 to 7/2014
Lakewood, CA
Data Entry Clerk
Through VOLT I worked for Waste Management. I was responsible for updating customer’s information such as mailing/ billing addresses, phone numbers and email addresses. I also issued Senior credit to qualifying accounts. In addition, I also processed new customer orders. I scheduled their trash bins to be delivered and added their address to the drivers schedule to be picked up weekly.
City of Los Angeles, Election Division 11/2012 to 5/2013
Los Angeles, CA
Intermediate Data Entry Clerk
Prepared for elections held March 2013 and May 2013. Processing affidavits, candidate petitions, voter’s applications and ballots. Counted all official ballots, processing the return of ballots and filed by precinct number. Verified signatures using the County of Los Angeles DIMS software and numbered signatures on petition tally sheets.
Support Staff Depot 9/2011 to 11/2012
Downey, CA
Data Entry/ Drop Ship
Printed all incoming orders and sent them to the warehouse to be shipped. Once shipped I then updated all tracking numbers with each customer’s website. Answered phones and transferred calls. Customer service.
City of Los Angeles, Election Division 11/2010 to 5/2011
Los Angeles, CA
Intermediate Data Entry Clerk
Prepared for elections held March 8, 2011 and May 17, 2011. Processing affidavits, candidate petitions, voter’s applications and ballots. Counted all official ballots, processing the return of ballots and filed by precinct number. Verified signatures using the County of Los Angeles DIMS software and numbered signatures on petition tally sheets.
South Bay Work Source 03/2010 to 09/2010
Hawthorne, CA
Emergency Information Desk
Answered phones, assist visitors in locating patients. Assisted various police agencies in locating missing persons. Called out for family members to be taken back to where patient was when asked by a Nurse or Doctor. Assignment was at LAC+USC Emergency Department. I did learn some of the medical terms, for example I now know that GLF means Ground Level Fall, GSW means Gun Shot Wound and STAT means now or urgent.
City of Los Angeles, Election Division 10/2008 to 03/2009
Los Angeles, CA
Intermediate Data Entry Clerk
Prepared for primary nominating election held March 3, 2009. Processed affidavits, candidate petitions, voter’s applications and ballots. Counted all official ballots, processed the return of ballots and filed by precinct number. Verified signatures using the County of Los Angeles DIMS software and number of signatures on petition tally sheets.
Preferred Personnel 08/2007 to 01/2008
Los Alamitos, CA
Billing Clerk
Assisted administrative assistant with and processed accounts receivable. Customer service, incoming/outgoing calls, processed regular work orders, hazardous material orders, and delivery for manifest. Also processed data entry invoices, printed labels for inventory stored in warehouse.
Starcrest of California 04/2004 to 2007
Perris, CA
Call Center Operator (Promoted from Mail Processor)
Provided customer service in the Call Center. Handled incoming/outgoing calls related to collections and sales. Handled and processed checks to be encoded and validated. Had direct contact with customers, assisted with any other clerical projects as needed. Opened mail with a mail slicing machine.
Mexican American Opportunity Foundation 02/2003 to 10/2003
Montebello, CA
Childcare Provider
Provided educational information for children under my care. Also provided transportation to and from school, assisted with all homework needs. A snack was given after school and dinner was given before children went home.
Barth & Dreyfuss of California 10/1995 to 07/1999
Los Angeles, CA
Customer Service Representative
Provided customer service, had direct contact with customers, assisted them with sales and collection issues. Assisted in other clerical projects, as need. Gave customer status of orders.
Education:
Los Angeles County Office of Education, Certificate of Completion, Job Readiness Adelphi Business College Diploma in Bookkeeping Los Angeles, CA Theodore Roosevelt High Diploma Los Angeles, CA
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