Sales Customer Service

Marie L. Chantel

*** ****** **, ****** ****, FL *2073

Email: ***********@*****.*** Phone: 904-***-****)

QUALIFICATIONS

Data research and entry, office management, typing, filing and other administrative skills, effectively prioritizing and managing time to finish undertaken projects and deadlines

Enthusiastic, creative and loyal team player with strong problem solving and organizational skills

Highly positive and organized - ‘yes I can’ attitude, multi tasking, respected by executive level management and peers

Results-oriented professional with over 20 years of experience

Proficient in Microsoft Office: Word, Excel, Outlook, PowerPoint and Oracle based programs

Skilled at developing long-term relationships with clients, generating loyalty above and beyond the business relationship, organizing and executing trade shows and promotional/sales events

PROFESSIONAL EXPERIENCE

EXECUTIVE FLOOR RECEPTIONIST FIDELITY INFORMATION SERVICES, Jacksonville, FL (1/2014-3/2014)

Temporary position at front desk of executive floor. Assisted with meetings, office organization and answered telephones.

CENTER MANAGER SURE COMFORT SUPPLY CENTER, Sterling, VA (4/2011-4/2012)

HVAC Supply Center Manager, in charge of all aspects of distribution center operations, 4 employees

Reporting, budgeting, hiring and training employees, marketing, customer service, advertising, office management, receiving, shipping, invoicing, purchasing and more

REGIONAL MARKETING/ EXECUTIVE ASSISTANT GOODMAN DISTRIBUTION, Baltimore, MD (5/2006-4/2011)

Organized and executed sales focused events, trade shows, dealer meetings,

Created spreadsheets, managed multiple programs for dealers, promotions, coordinated travel for customers attending factory sponsored meetings (50-70 people a month), managed calendar, expense reports and travel arrangements

Managed advertising in the HVAC industry magazine, managed promotional email distribution

Researched data for promotions, created promo fliers and advertising pieces, contracted and negotiated with vendors to ensure quality and the success of events and meetings in the region

Maintained rebate, advertising programs and website entries for NE region’s dealers

Created pro forma for 5 new branches (recognized for excellence by the CEO)

Created Sales Manual (first company-wide) for the region’s Territory Sales Managers

ACCOUNT EXECUTIVE FREE LANCE PROMOTIONS (1998-2006)

Promotions/sales at Nordstrom, Macy’s and Dillard’s stores (WA & FL state)

Set up and coordinated special events, home shows and hi-end - designer fragrance festivals.

ADVERTISING EXECUTIVE THE TALKING PHONE BOOK, Jacksonville, FL (10/2004-4/2005)

Coordinated with regards to clients request on ad lay-outs and formats.

Prepared product presentations and advertising packages including creating ads for publication

Extensive and continuous research and planning to close accounts.

Provided assistance to advertisers regarding ad schedule, credit clearance etc.

ACCOUNT EXECUTIVE DANKA OFFICE IMAGING, Redmond, WA (3/2003-5/2004)

Provided high end office solutions/equipment to corporations and small businesses. Consistently identified customer needs.

Rated #1 of 28 nationwide Account Executives in Service Contract Sales.

Increased the number of new clients and consistently exceeded sales goals

EDUCATION and COMMUNITY

BACHELOR of FINE ARTS, University of Szczecin, Szczecin, Poland

POLISH AMERICAN CULTURAL SOCIETY Jacksonville, FL Board of Directors (communication) since 1/2013

Attended and completed multiple professional business and sales courses, and took part in motivational seminars as a speaker.

REFFERENCES - UPON REQUEST

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