Customer Service

Jasmin D. Flanagan

**** ***** ******, *******, ** 77026

*832-***-**** * * 832-***-**** **************@*****.***

HIGHLIGHTS OF QUALIFICATIONS

•Expert knowledge and abilities in written communication.

•Demonstrate outstanding problem solving and active listening skills- able to diffuse difficult customer situations with tact and ease.in time management, prioritizing tasks, and meeting deadlines.

RELEVANT EXPERIENCE

Communication and People Skills

•Consistently maintain a positive attitude and enjoy helping people.

•Articulate and very effective working with people of different backgrounds and temperaments.

•Accurately record, remember, and verbally communicate detailed information.

•Make service changes, recommend service options and schedule installations for services in an accurate and timely manner.

•Cooperatively work with others to produce and deliver required work.

Organization & Time Management

•A problem solver who quickly grasps complex situations and turns them into manageable tasks.

•Produce quality work even when under extreme time pressure and deadlines.

•Proven ability to understand and follow complex instructions to successful conclusions.

•Experience with managing and organizing personal time and workload.

Technical Skills

•Experienced in editing and proofreading documents with focus on word definitions, spelling, sentence structure and grammar.

•Outstanding clerical skills; answering phones, making copies, data input, etc.

EDUCATION & CERTIFICATIONS

Wheatley High School, Houston, TX

-Graduated 2008

- TWIC

-CPR Certified

-NonCommission License

03-2014/4-2015 Select Staffing, Houston, TX

File room clerk

•Supply maintenance in office copy convenience centers

•Office supply inventory management

•Maintain paper and toner inventory

•Produce copy and print jobs that need to be completed with time constraints

•Deliver copy jobs upon completion

•Providing excellent customer service to all existing and prospective customers

03-2013/2-2014 Select staffing

Material Handler

•Pulling orders taken them to shipping line

•Moving products with pallet jack

•Using RF gun to relocate products to the appropriate location for sorting or storage

•Accomplish all tasks assigned or requested

10/2011-03/2013 Man Power Houston, TX

Office clerk

•Process and scan cards to be entered into computer system

•File cards away in alphabetical order

•Locate and pull cards as needed

•Ensure no materials in cards are lost

•Be able to explain filing system to others

•Clean and maintain filing system

•Lock all cabinets and make sure any cards not filed away are locked as well

01-2009/10-2011 interactive Response Tech (CRS)

•Determines requirements by working with customers.

•Answers inquiries by clarifying desired information; researching, locating, and providing information.

•Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

•Fulfills requests by clarifying desired information; completing transactions; forwarding requests.

•Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.

•Maintains call center database by entering information.

•Keeps equipment operational by following established procedures; reporting malfunctions.

•Updates job knowledge by participating in educational opportunities.

•Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishment

05-2008/1-2009 Gap/Baby Gap Houston, TX

•Welcomes customers by greeting them; offering them assistance.

•Directs customers by escorting them to racks and counters; suggesting items.

•Advises customers by providing information on products.

•Helps customer make selections by building customer confidence; offering suggestions and opinions.

•Documents sale by creating or updating customer profile records.

•Processes payments by totaling purchases; processing checks, cash, and store or other credit cards.

•Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.

•Contributes to team effort by accomplishing related results as needed

References : Sheena Mumphord

( 832 ) 696- 1996

Contact this candidate