Manager/Customer Service

Brittany L. Dorsey

*** ****** ******. **********, ** 15219 ********.********@*****.***

Objective I am seeking employment with a company where I can grow professionally and a personally challenging environment where I can serve your organization and establish a career for myself.

Qualifications

•Over two years of experience working as a Fast Food Worker

•Highly skilled in resolving customer complaints and addressing questions.

•Servsafe Certified Manager

Work Experience

Wendy’s Restaurant, Cashier 5-23-14/7-27-14

Greeted customers and assisted with placing food orders

Clean and organize both work place and eating area

Assisted with preparing of food for grill; cooked and prepared sandwiches

Managed cash register

McDonald’s, Department Manager 5-20-12/5-3-14

• Ensure appropriate food preparation activities

• Make sure that all hygiene and sanitation standards are met effectively

• Train new hires for work as crew members and assistants

• Constantly train and mentor existing employees to deliver food service excellence

• Set targets for employees and encourage them to meet them

• Handle customer complaints and conflicts

• Ensure food stocks are in check and inventory is managed effectively

• Make certain that the cleanliness of the restaurant and work areas is managed appropriately

• Perform marketing activities to ensure recurring and new business

Wawa 5-09-11/10-25-11

• Receive payment in exchange of filled gas or goods from the convenience shop

• Make receipts and bills for customers

• Price and shelf incoming goods

• Calculate total payments received at the end of the day to tally with goods sold

• Sell tickets to customers where necessary

Education and Skills

•Reading/Writing

•Certified manager

•Great communication skills

•Organized

•Computer skills

References

James Hill- 412-***-****

Felicia Macready- 443-***-****

Karen Stevenson- 412-***-****

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