Customer Service Data Entry

VALARIE CENTENO

***** ***** *** **********, ** **445

Phone 773-***-**** email acp901@r.postjobfree.com

objective

To obtain a position that utilizes my experience in the Automotive Industry.

Experience

May 2010-April 2013 Protective Life Bannockburn, IL

Claims Adjuster

* Responsible for determination of coverage based on policy purchased.

* Validated labor times according to type of repair using labor time guides

* Validated price of parts for claim approval via our own claim system.

* Adhere to strict guidelines for documentation on all calls taken into

our call center

2008-2009 Sterling Collision Lombard, IL

Service Warranty Administrator

* Wrote Up Repair orders, Checked in Vehicles. Verified customer concerns.

* Took photos of damage on vehicles .Downloading photos

* Set up Car Rental when authorized.

* Responded to question regarding coverage.

* Added Items those customers needed additional repairs/coverage.

* Direct Contact with insurance company to verify coverage.

2001-2007 The Warranty Group Chicago, IL

Claims Adjuster

* Responsible for determination of coverage based on policy purchased.

* Validated labor times according to type of

repair using labor time guides and factory labor codes.

* Validated price of parts for claim approval via Price mark.

* Exceeded productivity and timeliness

requirements for service levels by 10% consistently.

Education

2007 Issued in the State Of Illinois

ν Producer License for Life & Health Issued

2000–2001 Lincoln College Of Technical Oak lawn, IL

ν Automotive Technology Certification. GPA 3.5

Skills Summary

Customer Service, Adjustments, Data Entry, Ten Key, Typing, Internet research, Windows 98-XP, Microsoft Office 2000, Lotus Notes, As400, All data Mitchell on Demand, Price mark, Ciboodle Software.

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