Customer Service Manager
Resume:
Beatrice E. Angolano, CPP Email *********@*****.***
Charlotte, NC
Home 704-***-**** QUALIFICATIONS
Top-notch Payroll Manager with more than 23 year’s experience in Finance and Payroll.
Extensive training in seminars for Payroll Professionals.
Outstanding productivity as a Payroll Professional and Team Player/Leader.
Outstanding organizational and analytical skills.
Outstanding interpersonal skills and problem solving skills.
Outstanding Leadership skills and ability to work effectively in a team environment
WORK HISTORY
Snyder’s - Lance, Payroll Manager 12/11– 01/15
Manages a staff of 3 processors and 2 Payroll Tax Accountants.
Manages payroll department activities to ensure accurate, timely, and efficient preparation and distribution of the organization’s payroll. Ensures the accurate processing of payroll for all U.S. entities; sets processing standards and guidelines; handles all payroll audit requests; works with auditors as necessary.
Payroll Integration Team to integrate successfully, new acquisitions or mergers into the payroll system.
Reviews and approves all pay group payrolls for accuracy and compliance. Reviews and approves payroll deductions. Reviews and approves all manual check requests, voids and bank reversals.
Ensures appropriate withholding of Federal, State, and local taxes, Social Security, employee benefits contributions, etc. Reviews and approves all EFT requests for State and Federal withholdings and taxes, ensuring correct ledger accounting. Reviews and approves Tax Reconciliation adjustment to verify all wages and tax amounts; ensures accurate ledger postings. Verifies, analyzes, and approves any corrections to tax errors. Reviews and approves all semi-monthly payments for LIT and SIT.
Responsible for the timely reporting of all payroll related taxes. Responsible for withholding taxes exceeding $45 million, in 45 states and 123 localities.
Prepares monthly salary deferred compensation report and requests wire transfer. Prepares and recaps for reporting incentives payments, voids, and manual checks. Reviews, calculates, and enters all NQSO’s, restricted stock. Coordinates all special payments (including Relocation and Non-Qualified Stock with third parties).
Extracts and maintains GL account numbers and posting of the GL. Works closely with controllers to ensure actuals vs. budgets are being charge to the correct cost centers.
Ensures the accurate and timely preparation and filing of all legally required reports. Reviews and reconciles annual returns and W2 data to all taxing authorities, 17 federal tax entities, 41 states and 123 localities (Federal, State, and Local).
Ensures accurate and timely Payroll Tax Payments/Returns and Garnishment Payments to all agencies.
Develops and implements approved changes to methods or procedures to improve efficiency of payroll system. Interprets company policies and government regulations affecting payroll procedures. Determines work procedures, prepares work schedules, and expedites workflow. Assigns duties and examines work for conformance with policies and procedures.
Reviews and approves system updates, system year-end closing, and performs testing for upgrades and tax updates to the payroll system. Resets payroll system for month-end and tax reconciliation of all payrolls
Resolves processing issues as they occur; acts as liaison in the resolution of payroll problems or errors, interacting with employees and managers.
Cross-trains staff employees for back-up with emphasis on regulatory compliance and clear segregation of duties; supports team on difficult issues (i.e., voids, reissues, calculation of garnishment, etc.)
Beatrice E. Angolano, CPP Email *********@*****.***
10005 S Kings Parade Blvd.
Charlotte, NC
Home 704-***-****
American Red Cross, Payroll Manager 06/10 – 12/11
Manages Payroll Staff and oversees day to day payroll operations.
Manage all aspects of payroll administration duties. Provide support, training and education to develop staff.
Ensure direct reports deliver timely and accurate payroll on time to ADP.
Manages third party vendor outsourcing relationships and ensures that appropriate service levels are being delivered.
Responsible for managing 6 Direct Reports.
Help develop and document payroll process and procedures.
Identify areas in which standardization can be accomplished with daily tasks and work with the appropriate personnel.
Identify problem areas, and implement process flow improvements while following company policy.
A high degree of accountability, responsibility and attention to detail, as well as demonstrate the ability to work within a complex entity structure (multi-entity, multi-site) organization.
Respond to auditing and regulatory inquires.
Shared Service Dept. and monitor service level agreements between ADP and ARC.
Ensure payroll and payments are compliant with Federal and State regulations and company policy.
Food Lion, LLC, Payroll Tax Supervisor 05/07- 06/10
Ensure direct reports deliver timely and accurate payroll to over 110,000 employees.
Responsible for 13 Direct Reports.
Payroll Integration Team to implement 110,000 employees from AS400 Payroll to People Soft.
Reconcile and prove all withholding accruals, recruiting, relocation, severance, employee advances, bonuses,
contributions, vacation, pension, health, accrued payroll.
Responsible for the Withholding, Quarterly and Annual filing for all payroll withholding taxes.
Responsible for the timely reporting of all payroll related taxes. Responsible for withholding taxes exceeding $285 million, as well as Direct Deposit amounts in the excess of over 20 million each pay period.
Manage all aspects of Payroll Administration duties.
Provided support, training and education for the integration of payroll to the Shared Service Center
Year-End Preparation, Master Control, Tax Rates, Reconciling Tax Reports, Payroll and Management Reports
Responsible for all banking Positive pay issues.
Managed transmission of Federal, State and local withholding, FUTA, SUI, and SDI.
Responsible for the balancing and printing of over 250,000 W-2’s.
Ability to make sound business decisions.
Good planning and organizational skills necessary to achieve business goals and to increase office efficiency.
Adaptability, flexibility and the ability to maintain effectiveness during change.
Beatrice E. Angolano, CPP Email *********@*****.***
10005 S Kings Parade Blvd.
Charlotte, NC
Home 704-***-****
Maytag Corporation, Payroll Team Leader 05/99- 07/06
Cyborg Payroll System, TAPS, AS400, E-timecard, Vacation Balance Tracking.
Employee empowerment to self-sufficiency within the payroll department.
Problem solving for direct reports with payroll processing and tax issues.
Ensure direct reports deliver timely and accurate pay to over 13,000 Pensioners and 35,000 employees.
Proactive and constructive approach to addressing employee relations or performance issues directly and effectively in order to build a strong, efficient team.
E timecard and vacation implementation, & employee training across the business units.
Payroll integration from Maytag’s business units to corporate office.
Maintain tax compliance knowledge and be able to research advanced issues, retention requirements.
Provided support, training and education for the integration of payroll to the Shared Service Center.
Work with Shared Service Center to provide excellent customer service.
Coordinate receipt of timely & accurate relocation information from 3rd party provider.
Strong ability to complete multi-task jobs in a timely manner, effectively and efficiently.
Ability to train staff members and implement payroll procedures and best practices.
Provide wage and salary calculations for the annual budget process.
Integration of newly acquired businesses/mergers with the new employee population into the payroll system.
Work History
Blodgett Oven Company A Division of Maytag, Payroll Administrator 06/93-06/99
Blodgett Oven Company a Division of Maytag, Accounts Payable Group Leader 06/92-05/93
Pizzagalli Construction Company, Accounts Payable 01/91-06/92
The Furniture Mart, Accounts Payable 10/89-10/90
Fanny Allen Hospital, Accounts Receivable Clerk 10/82-10/89
Beatrice E. Angolano, CPP Email *********@*****.***
10005 S Kings Parade Blvd.
Charlotte, NC
Home 704-***-****
Additional Skills
UltiPro
Cognos Report Writing
Cyborg
ADP
Forrest & Trees
ADPR
HyperFinds
E-Time
AS-400
Lotus Notes
Outlook Express
Absentee tracking system
Microsoft Excel
Microsoft Word
Microsoft Power Point
BNA Payroll Library
WAN Financial reporting system
EDUCATION
Custom Home Furnishings Academy
Champlain College
Arizona Academy of Beauty
Burlington High School
CERTIFICATES
Certified Payroll Professional
Payroll Hot Spots
State Wide Child Support
State Wide Payroll Laws
Payroll Law
Organizations
American Payroll Association
Green Mountain Payroll Association
ADP Liaison Team, New England
References upon request
Contact this candidate