LYNN HOUSEMAN

210-***-****

acp8zb@r.postjobfree.com

CAREER SUMMARY

Over 10 years of customer service and sales experience, in which I have consistently displayed an aptitude to connect with clientele from all demographics. Strengths include acquiring, servicing and maintaining long standing business relationships through my rapport with customers and business partners.

PROFESSIONAL EXPERIENCE

K-MART

Hastings, NE

Softlines Lead/Key Carrier(closing manager) Oct. 2014- June 2015

Providing customer service in retail. Worked to move inventory according to specific layouts. Ensured counts of on hand inventory was up to date. Placed items in backroom locations for storage of excess inventory. Managed the sales floor and I'm the supervisor for any manager related calls.

Game changer of the month of Jan.

Exceeded expectations and was promoted in a short amount of time

WASHINGTON MUTUAL / JP MORGAN CHASE BANK, Sept. 2006-June 2014

San Antonio, TX

Deceased Processing Sr. Operations Specialist, CHASE BANK Sept 2010-June 2014

Review legal documentations regarding deceased customers accounts and Estate court documents. Perform account closures of checking and savings accounts. Process notifications by placing comments on the profile, placing and releasing holds. Train new employees in our functions, processes, policies and procedures. Assisting leadership team with daily monetary functions.

Received high meets on yearly review based on performance standards

Joined Career Mobility Ream in April 2013-Jan 2014 working with upper management to relay news and information to peers regarding improving your career

Bank by Mail Processing Representative,CHASE BANK July 2009-Sept 2010

Processed check and cash deposits and/or payments received by mail for our customers unable to go into a Chase retail bank. Reconciled our monetary entries to confirm the correct information and amounts recorded to be saved and completed.

Escalations Account Manager, WASHINGTON MUTUAL Jan 2008-July 2009

Took over and handled escalated phone calls from customers calling the bank regarding their Home Equity Lines of Credits. Researched issues to resolve problems and educate customers concerning their accounts.

Centralized Retention Representative, WASHINGTON MUTUAL Aug 2007-Jan 2008

Provided best solutions to customers who are interested in transferring a balance from a variable rate to a fixed rate loan. Educate customers on loan application, rates and new payment amounts on their loan.

Customer Service Representative, WASHINGTON MUTUAL Sept 2006-Aug 2007

Researched account history to resolve customers concerns and relay information regarding their accounts from payments to loan amounts.

SAM'S CLUB, San Antonio, TX

Sales Associate June 2004-Sept 2006

Greeted and assisted customers with obtaining club memberships, process applications for credit. Provided customer assistance by itemizing and totaling purchases, processing returns, operating cash register and reconciling cash drawer.

EDUCATION

Business Administration, University of Nebraska at Kearney 1999-2001

Contact this candidate