Customer Service Administrative Assistant
Resume:
Evon N. Korbieh
Katy, TX, 77449
Phone n: 832-***-****
**********@*****.***
RECEPTIONIST/ UNIT SECRETARY
Dedicated to continuous improvement of reception area. Record of attending to visitors and dealing with inquiries efficiently.
Responsive, customer-focused professional with more than eight years’ experience in performing reception, clerical and administrative duties. Strong verbal and written communication skills. Ability to meet deadlines and work efficiently as a team. Demonstrated talent in resolving customer issues, handling high volume phone calls and answering customer queries. Productive and diverse exposure of healthcare and hospitality settings. Bilingual: Fluent in English and Italian. Proficient in various PC operations, MS Office and database software.
AREAS OF EXPERTISE
● Correspondence Handling
● Phone Etiquette
● Customer Service
● Reception Maintenance
● Bill Processing
● Supply Ordering
● PABX/Switchboard Operation
● Call Forwarding
● Log Keeping
● Calendar Management
● Event Coordination
● Reception Cleanliness
SELECTED ACCOMPLISHMENTS
• Reduced the annual front desk expenses by 15% through vigilant preventive maintenance and execution of cost effective strategies.
• Augmented overall customer satisfaction by 50% through demonstration of commitment to customer care protocols.
• Updated entire healthcare center database within 5 months of employment effectively.
PROFESSIONAL EXPERIENCE
West Houston Volkswagen September 2010/ March 2015
Receptionist
Main duty: answer multi-line phone calls professionally, politely and directed the phone calls correctly and also assisted in clerical needs and filing.
Functions:
Answered incoming calls and directed calls correctly.
Took and delivered incoming and outgoing messages and mail.
Welcomed costumers and visitors and directed them appropriately.
Checked fax machine for incoming faxes and delivered it to appropriate personnel.
Completed costumer order files.
Cahier for the parts and service department.
Helped service and parts with clerical needs.
Maintained cleanliness of lobby and front desk.
General office duty assigned.
Gwinnett Medical Center February 2005/ August 2010
Unit Secretary
Provided administrative support to the Clerk Department and worked various duties as receptionist.
Functions:
Performed customer service functions by answering customer’s requests and questions.
Answered PBX phone operator
Schedule appointments for office visits and surgeries
Kept office clean: exam rooms, waiting area, autoclave area, receptionist area, etc.
Kept insurance medical records in spreadsheets for patience and doctor’s knowledge
Vacuumed office and emptied the trash everyday or when needed during the day.
Cleaned exam rooms immediately after each patients’ exam, such as countertops, instruments, floors and exam chairs
Filed papers and documents into appropriate patient files.
Prepared new patients files
Typed memos, correspondence and other documents as assigned
Entered benefit enrollment information into the system.
Updated staff phone list with current extension, photo id, and biography.
Performed other duties as assigned.
Sylvester Cleaning Services May 2002/ February 2005
Billing Specialist
Provide specialized billing and invoice services.
Functions:
Provided information for incoming guests.
Generate client invoices on a bi-weekly basis for high-value accounts using proprietary and accounting software.
Review and approve field agent time and expenses.
Research and respond to client billing inquiries.
Enter billing information into proprietary billing system.
Contact client to obtain special billing requirements.
Maintain accurate filing records.
Provide any necessary documents requested by accounting department.
Perform collection inquiries as needed.
EDUCATION
Phoenix High School (High School Diploma)
University of Texas (Student)
LANGUAGES SPOKEN
English: fluent
Italian: fluent
Some Spanish
Some French
REFERENCES
Upon Request
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