Customer Service Medical

Diane Austin

acp8xb@r.postjobfree.com

h: 815-***-**** c: 773-***-****

SUMMARY OF QUALIFICATIONS

Well rounded with recognizing/processing claims and gaining familiarity with major insurance companies and government policies

Proven track record of the ability to maintain superior interpersonal communication in various stages of stress, anxiety, and agitation

Working independently as a medical biller having the knowledge of medical terms,ICD9,CPT, HICPIC coding,Ub04 and 1500 forms.

Demonstrated personal initiative and accountability necessary in working independently as a Medical Biller, Customer Service and in the field of Cosmetology.

WORK EXPERIENCE

Servi Com, Machesney, Park IL Call Center 04/2014 to 02/2015

Responsible for contacting customers by telephone, to offer a welcome message to new customer of SIRIUS XM Radio

And provide education on the features and benefits and the service.

Community Care System, Rockford, IL Home Care Provider 09/2012 to 01/14

Taking care of elderly client in their home, giving them assistance in daily chores such as cooking meals,

Cleaning, laundry, bathing and taking client to the store, and doctor appoints.

Unique Hair Salon, Rockford, IL Hair Designer 10/2009 to present

Applied chemicals to the client hair, cutting, and coloring to their desired look. Introduce products to the client to maintain their appearance, also with professionalism getting the client to return for their next appointment.

Medix Staffing, Lombard, IL Medical Biller/Collector 02/2009 to 10/2009

Resurrection Hospital/Alexian Brothers Billed claims using Ecare, Florida Share system, transmission for

Payments, correcting edits resulting in error to complete the processing .Updating documentation per claim account.

Health Care Resource, Schaumburg, IL Collection/Customer Service, 07/2008 to 01/2009

Followed-up on reimbursements with insurance companies such as Blue Cross, Humana, HMO, and PPO. Up- dating documentation per each account. Collecting on self-pay, setting-up payment plans and charity to resolve the claim balance with the grantor.

Advocate Good Samaritan Hospital, Downers Grove, IL, Account Representative, 10/20 02 to 04/ 2007

Medicare Gov. Billing though Ecare, Florida Share system, and correct edits to complete the process for payment. Followed-up processing through the Allegra system, resolve reimbursements issues by working from aged balance sheets, making adjustments, doing write-off and appeals as needed to resolve the balance. Up- dating documentation per each account.

MSN Staffing/University Of Chicago, Chicago, IL, Medicare Gov. Biller, 10/1999 to 10-2002

Billing claims electronically through Ecare and Florida Share. Correcting edits and to complete the processing for payments. Followed-up reimbursement and making adjustments from aged balanced sheets and up- dating documentation.

EDUCATION

College of DuPage, Glen Ellyn, IL

August 1983 to June 1984

Malcolm X College, Chicago, IL

Sept 1971 to June 1972

PROFESSIONAL LICENSES

Cosmetologist, Romeoville IL

June 1983

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