Customer Service Manager

Naeem Momin

**********@*****.***

**** ******** ***** ***********, ** 77546 832-***-****

EDUCATION

University of Houston Clear Lake

Bachelor of Science in Business

May 2015

Management Information Systems

Overall GPA: 3.0

Technical Skills: JAVA, Visual Basic, SQL/SQL Server, HTML, SDLC, Linux/Unix, Windows XP/7/8, DOS, Cisco Networking, SAP, Microsoft Office, Computer Hardware, Researching, SharePoint, Access, Visio, Balsamiq

Certifications: Microsoft Office Specialist: Excel (Received on November 2014)

EXPERIENCE

Galaxy Merchant Services – Senior Account Manager; Houston, TX 2011 – Present

Consult with clients to provide optimal hardware/software combination for a point of sale solution which improves and implements their business transactions

Analyze, extract, and integrate data using Access, SQL, and SharePoint

Install and maintain at least ten cutting edge point of sale systems per month

Evaluate and provide recommendation for new ways to save business owners $250 per month by offering lower rates

Organize meetings with potential business owners to present evaluations of current performance

Craigslist – Desktop Support; Houston, TX 2008 – 2010

Provided remote desktop support to clients using Windows, Mac OS, and Linux distros

Communicated with ten clients on a daily basis in order to promote and increase customer satisfaction

Solved issues related to firewall, driver compatibility, virus, and tune-ups

Built custom desktop computers based on clients’ requirements

RNR Enterprises Inc – Lead Project Manager; Houston, TX 2008 – 2013

Analyzed weekly inventory reports online and ordered inventory periodically

Managed a monthly budget of $10,000 and submitted analysis to supervisor monthly

Forecasted future sales using current data in order to optimize budgeting and inventory

Engaged with customers to ensure high quality service and provided customer service training monthly to new staff members

Facilitated the accounting department with bookkeeping, invoice managements, and data control

LEADERSHIP EXPERIENCE AND ACTIVITIES

Youth Volunteers – Youth Admin Assistant 2012 – Present

Maintain and update an enrollment application to record volunteer attendance using Visual Studio and SQL

Produce and manage monthly reports of youth volunteers to depict rates of performance, attendance, and leadership

Recruit and train new youth volunteers quarterly to ensure continuation of the volunteer program

Organize volunteer events like game nights, non-profit volunteering, and fundraising quarterly

UNDERGRADUATE TECHNICAL EXPERIENCES

Created an online banking system using JAVA with SQL Server incorporated

Created a school enrollment system for students and professors using JAVA with SQL Server incorporated

Created private networks using subnets on Cisco routers

Created interactive websites using HTML5 and CSS

ADDITIONAL INFORMATION

Languages: English, Fluent in spoken Urdu / Hindi, Basic knowledge in Spanish and Gujarati

Work Status: US Citizen / Eligible to work in the U.S. with no restrictions

Contact this candidate