Customer Service Sales

HECTOR CORTES

**** ********* **** ******, *****, FL 3 3145

Home: 9-52-486-**** - acp8w2@r.postjobfree.com

PROFESSIONAL S UMMARY

Patient and empathetic travel agent with extensive background in conflict resolution and

customer care. Desires an agent role.

S KILLS

MS Windows proficient Self-motivated

Quick learner Detail-oriented

Strong client relations Sales experience

Microsoft Outlook, Word and Excel

Self-motivated

Fluent in S panish

Deep knowledge of South America

region

W ORK HISTORY

09/2011 t o 1 2/2014 SALES MANAGER

LATIN HOLIDAYS GROUP – Fort Lauderdale, FL

Promptly responded to inquiries and requests from prospective customers.

Developed highly empathetic client relationships and earned a reputation for

exceeding service standard goals.

Maintained up-to-date knowledge of product and service changes.

Managed work flow to exceed quality service goals.

Create customized itineraries for group and FITs.

Quote all the land services to be provide.

Made and confirmed reservations.

Attend specialized tourism trade shows.

04/1998 t o 0 8/2011 SALES MANAGER

ONE WAY TRAVEL – L IMA PERU

. In charge of the promotion, marketing and sales of tour packages to South America

. Tour conductor, leading a group of tourist

EDUCATION

1975 High School Diploma :

SANTA ROSA - L IMA PERU

1987 Associate degree: SALES & MARKETING

PACIFICO UNIVERSITY - L IMA PERU

1982 DIPLOMA : T RAVEL & TOURISM

SAWYER COLLEGE - L OS ANGELES CA

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