Project Manager Management
Resume:
Folakemi Sofowora PMP, ITIL, MBA
Mississauga, ON
Email: ******.****@*****.***
Summary:
Motivated Project Manager with over 9 years project management experience in diverse industries including high-tech environments. Expert in information systems technology, project planning, process optimization, systems analysis, scheduling, planning, and tracking of results. An excellent communicator and a project leader.
TECHNICAL SKILLS:
Applications: Microsoft Office 2003/2007/XP Professional (Outlook, Word, Excel, Visio, Access, PowerPoint, MS Project 2003-2007, SharePoint 2003), SQL Server 2005, IBM Mainframe, Lotus Notes, HP Quality Center, Quick Test Pro, Win Runner, Load Runner, Conversation (configuring tool), SQL/Cold Fusion, Snag It and IBM AS400. RPM (IBM Relational Portfolio Manager), Maximo, Lotus Symphony, CMBD, Lotus Note, Citrix, Orchestration technology.
Methodology: PMI Methodology, Agile, CRM (Microsoft Dynamics CRM), SOW, Risk Management, Quality, Procurement, ITIL v3 Framework, HIPPA Guidelines, Process improvement and Change Management, and SDLC.
PROFESSIONAL EXPERIENCE:
Sr Project Manager Consultant
Allstate Insurance February 2013 - August 2014
Identify opportunities for automating and orchestrating the manual/ time consuming redundant processes with the view to scale it for the enterprise needs.
Refine the architecture and workflows to tune to scale based on the enterprise needs.
Lead the implementation of programs, projects or technology implementation, partnering with architecture services and other subject matter experts, engaging other technology teams (infrastructure partners), and working with key stakeholders and users.
Inclination of working with different users, teams or areas in providing customer service in the delivery of a large scale service.
Present and advocate enterprise standards, technology standards, environment policies, procedures, strategies and best practices in working with different users, teams and application areas.
Document and present standards, processes and guides.
Take part in a team that is responsible for 24X7 Support of the VMware Infrastructure that is achieved through a tiered structure of support as well as the incorporation of sourcing partners, both onshore and offshore.
IT Project Manager/IT Business Process Optimization & Transformation Manager
Oando Plc (contract) May 2012-Dec 2012
Work with the business Entity and shared services heads to develop business solution to operational issues as well providing an associated cost or revenue benefit
Using innovation and industry best practice to develop continuous improvement strategies to deliver world class business / operational approaches to enhance Oando’s competitive advantage
Developing detail execution plans taking into consideration project risk and critical success factors, to realize agreed solutions
Identifying technology gaps and providing a business case for the use of technology to increase Oando’s competitive advantage
Reporting project(s) progress at an executive level, highlighting support requirements to achieve the desired results.
Review of software solution for business operational issues.
Managing UAT interfaces for successful implementation of new software and upgrades
Design and implement change management approaches including training and coaching methodologies to ensure sustainability of implemented solutions
Coach and develop business analyst to become execution specialist.
Spearhead Technology research and its application across the Oando Group, Thus including specific entity requirement for the future.
Support in developing a Technology 5 year plan for each of the Entities and the group.
IT Infrastructure Project Manager
IBM January 2010 – May 2012
Evaluate project requirements, identify and resolve ambiguities, and create all required documentation including but not limited to: scope statements, project schedules, risk mitigation plans, issue logs, status and cost reports. Manage multiple projects simultaneously.
Participate in design, development and implementation/delivery of the project management training curriculum to support various project management processes and improvement within the organization.
Manages all aspects of large and complex projects throughout the infrastructure project lifecycles including project scope, schedule, resources, quality, costs and change.
Evaluate project requests to create cost estimates, resource plans and schedules and other project documentation
Successfully delivered multiple strategic projects, including interactive client web tools, server migrations, server build, software roll-outs, and decommissioning.
Developed and delivered IT Services Management (ITSM) solutions based on ITIL best practices that focused on the people, process, and technology perspectives of providing business solutions within the IT infrastructure.
Lead matrix teams to achieve all project objectives and requirements on schedule and within budget
Identify, track and own closure of all issues and actions; escalate issues t when appropriate and necessary
Provide subject matter expert (SME) support for PM processes and tools and conduct project status meetings, document and publish actions, issues, decisions and agreements from the meetings including lesson learned.
Decommissioning, track project finances and take appropriate action as required to stay within budget
Complete closeout checklist and gain approval from PE/DPE for project completion
Platform: LUNIX, Windows NT/2000/XP, UNIX (IBM AIX), Net Framework Server Build, Maximo, Lotus Symphony, Hyper Snap, Lotus Note, RPM, CMDB,
IT Project Manager (Consultant)
Spry Solutions Group, Inc. (ABN AMRO) July 2009 – January 2010
Managed project review and implement technology standards company-wide, reducing redundancy and saving more than $250,000 annually on maintenance costs.
Managed Enterprise wide IT infrastructure projects – consolidations, upgrades, Network and application deployments, migrations, and other technical delivery services for various internal and external account sets.
Managed project requirements, deliverables and transition to Steady State support.
Concurrent management of support teams for system (Server) and Desk side support on specialized accounts
Led year-long project involving re-engineering and systems migration of company systems from Access to SQL Server, Visual basic, Crystal Reports, and NT.
Directed centralization of 10 million accounts receivable into 1 central database and network; project included backup and back-out procedures, validation of database integrity, and physical movement of server data.
Managed development and implantation of mechanization process for data uploading, and created Stratus report for both clients and team.
Supervised total rewrite of system as part of change from Access to other data management systems.
Platform: IBM Mainframe, Windows NT/2000/XP, UNIX (IBM AIX), Net Framework Server Build
Project Manager/Configuration Analyst
Hewitt Associates, January 2007- June 2009
Performed project oversight for independent review and analysis of agency wide IT systems integration project.
Applied project management knowledge and expertise to gauge system performance and assess risk.
Estimated and negotiated project scope, milestones, costs, billing, implementation windows etc.
Developed Project Charters, Statement of Work (SOW) and established Service Level Agreements
Mitigated risks, resources and priorities in order to deliver on high value projects.
Established and maintained effective working relationships with various customers, functional areas and IT management
Analyzed the business needs of clients and stakeholders in order to identify business problems and recommend solutions and clearly and unambiguously communicate these solutions
Project lead for a client/server application developed with Visual Basic and Oracle database.
Experience with benefits administration in all of the following areas: Defined Benefit (DB), Defined Contribution (DC) or Health Management (HM).
Also created, modified, maintained and optimized SQL server database.
Interfaced with business users to prepare and update Business Process Requirements (BPR)
Platform: IBM AS/400 Mainframe, Windows NT/2000/XP, UNIX (Solaris, AIX), Net Framework
Business Analyst/Project Manager (Consultant)
Sinet Technologies, September 2004- December 2006
Developed the System Requirements Specification (SRS) for a Licensing Application
Managed a Systems Development Life cycle of an application involved in the deployment of Licensing Applications for the Organization
Met with business users to prepare and update Business Process Requirements (BPR) and Software System Requirements (SSR) for a Licensing Application and also created test cases and test scripts.
Managed web application on SharePoint portal.
Guided expansion of business unit to accommodate sales growth using Microsoft CRM.
Successfully implemented call center CRM solutions to fulfill and update client needs with complete and enhanced customer satisfaction
Coordinated configuration and implementation of Microsoft CRM software and provided training to client staff on system usage.
Prepared business process models; used Visio to create use case diagrams.
Helped clinic staff and clients with HIPAA rollout
Carried out all ongoing technologies of medical assessment of medical information system.
Analyzed complex functional requirements and translated them into test cases; incorporated the systems development life cycle (SDLC) to ensure that the planning, analysis, design and implementation phases are carried out without hindrances
Platform: Windows NT/2000/XP, UNIX (Solaris, AIX), .Net Framework, Java, Team Foundation Server
Business Analyst
U. S. Department of Housing and Urban Development, Chicago, IL May 2003-September 2004
Worked closely with 3-5 senior Business Analyst to complete different project successfully
Knowledge of security hardware / software products that comply with current industry standards
Updated users’ accounts, access control, and software & hardware installation
Suggested new ways to simplify different project
Troubleshoot data issues including querying the database to identify and resolve data issues
Replicated client defects, perform initial defect analysis and assign to appropriate developers
Worked with the technical lead and developers throughout the implementation as the subject matter expert
Performed GAP and Risk analysis of existing system and evaluated benefits of new system.
Conducted Joint Application Development (JAD) sessions with stakeholders throughout SDLC to resolve open issues.
Validated technical designs created by IT developers against functional specifications.
Worked with QA team to design test plan and test cases for User Acceptance Testing (UAT).
Coordinated work plans between Business Analyst and client using MS Project.
Platform: Windows NT/2000/XP, UNIX (Solaris, AIX), .Net Framework
EDUCATION:
Bachelor of Science in Management Information System 2003
Western Illinois University, Macomb, IL
Masters in Business Administration (MBA) 2010
Regis University, Denver, CO
Certifications:
Project Management Professional (PMP) Anticipated 2015
Professional Affiliations Project Management Institute (PMI)
IBM Certified Project Manager 2011
ITIL® V3 Foundation Certification 2011
Certified IT Services Management
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