Customer Service Manager

Profile

Motivated, personable business professional with a military background and college degree. Diplomatic and tactful with professionals at all levels. Looking to gain experience in the Front-end Web development field as a junior web developer with room to grow and expand. I have a huge passion for building web and mobile applications.

Education

GR8CODE INTERNATIONAL – TAMPA, FL

Front-End Web Development (9 week bootcamp) 2015

CORE CURRICULUM:

HTML5/CSS3/SASS

JAVASCRIPT, ANGULAR JS

SUBLIME TEXT

ITERM

FTP, SFTP

SASS, SCSS, LESS AND BOOTSTRAP

JSON

PHOTOSHOP ADOBE SUITE

Worked on a class project that included building a Star Wars card-game application with raw Javascript.

Built and launched a Fitness Tutorial Web Application using Angular JS and JSON files.

Built a Resume and Portfolio website and launched to my host website using HTML5, CSS, SASS, and Javascript.

UNIVERSITY OF TAMPA – TAMPA, FL

Bachelor’s of Science in Business Entrepreneurship, 2011

Minor in Finance

GPA: 2.8

Leadership Activities/Certification

US Navy service with 10 years experience

University of Tampa Public Relations Asisstance/Tour Guide

University of Tampa Enterpereneurs Club

Vice President, 2010-11

Senior Advisor 2011

University of Tampa Veterans Club – Treasurer/Historian

Resident Assistant – Resident Hall, Fall 2010

Work Experience

January 2012 – Present

FINANCIAL STRATEGIST, SMALL BUSINESS SUCCESS – Tampa, FL

Develop financial strategies for over 200 clients who own small businesses and increased their business growth by 50%

Interpreted business financials for over 200 clients which allowed them to project their quarterly and yearly financial statements.

Implemented cash flow strategies, business budgets, and general business strategies to assist clients with translating their cash flow statements.

Built credit scores and company credibility for over 500 clients businesses who were able to obtain corp lines of credit.

Obtained lines of credit for over 500 small business owners as a result promoted to manager for the financial department.

October 2011 – November 2012

ASSISTANT BRANCH MANAGER, ENTERPRISE CAR RENTAL – Tampa, FL

Handled all customer service issues and made managerial decisions to satisfy customers, resulting in a 97% customer satisfaction rate.

Handled inbound phone calls, wrote contracts and reports, vehicle inspections, and promoted the business which increased its branch quarterly sales by 45%.

Trained 6 management trainee employees at our branch to fulfill their job requirements.

Used my economic skills to help grow the branch business by 45%.

Checked system for all overdue rentals and responsible for tracking and retrieving overdue rentals which decreased stolen car and overdue rental reports by 15%.

Supervised and manage over 6 employees and their duties at the satellite branch and ran an effective workforce at the satellite branch.

May 2010 – December 2011

PUBLIC RELATIONS ASSISTANT, TOUR GUIDE, UNIVERSITY OF TAMPA – Tampa, FL

Conducted on campus tours to prospective students and their families and answered questions about transtitioning from Military to student life. In results getting 10 veterans to commit to the University of Tampa.

Spoke on behalf of the University at College Fairs and Open House events in season and out of season which resulted in an increase in student enrollment in 2011.

Assisted Enrollment counselors with events and on campus interviews with prospective students and their families.

Recorded a live on campus tour which was later uploaded to the school website for future students to observe and learn about student life on campus and its resources.

US Navy – August 2001 – August 2005

FIREMAN, USS LAKE CHAMPLAN (CG-57) – San Diego, CA 2002; Operation Enduring Freedom

Perform basic fireman apprenticeship functions in engineering areas aboard ship, involving cleanliness, operation, maintenance, and preservation of maim propulsion, auxiliary stream or diesel machinery, steam or diesel generators, various pumps, motors, an associated equipment. Which resulted in passing engineering inspections and evolutions underway.

Identify basic types and components of naval boilers, steam turbines, reduction gears, propellers and shafting, electric systems and internal combustion engines (and gas turbines); perform routine maintenance procedures. Which resulted in successful underway evolutions across the Pacific Ocean (Operation Enduring Freedom).

Apprentice training. Stood engineering watches; cleaned engineering spaces and equipment; made minor repairs to enginnering equipment; recorded readings of gauges; participated in general drills; and perfomed attention to detail duties. These tasks and duties was highly noted on my Navy evaluation and resulted in being granted an early promotion.

YEOMAN 3RD CLASS, USS LAKE CHAMPLAIN (CG-57) – San Diego, CA 2004-2005

Performed general office, clerical and administrative duties, including computer applications, office communication, and filing and records maintenance for over 600 Navy personnel.

Maintained files for over 600 sailors; operates computer; operates calculating and copying machines; types correspondence, reports, and other communication from rough draft ( a straight-copy tying rate of at least 50 words per minute is required).

Implemented protocol to naval instructions, enlisted evaluations, commissioned officer fitness reports, and naval messages for the command. This resulted in receiving a Navy Achievemnet medal and also awarded an early promotion on his Navy evaluation.

YEOMAN 2ND CLASS, ACU-1 DET, NOSC TAMPA – MacDill AFB, FL 2010 – 2015

AT Coordinator for unit and responsible for all 45 members attached to assist with submitting requests and completing their annual training. These actions resulted in a 99% annual training completion percentage.

Point of contact for members mobilizing and responsible for 45 members applying for Official Passports. Which resulted in members who mobilize overseas have to complete their pre deployment checklist.

Draft, edit, and submit all Navy enlisted evaluations for all members attached to ACU-1 Det Tampa. Which completed all eval submittions for all elisted and officer rankings in the chain of command.

Qualified Coxswain and Crewman onboard all MPFUB crafts attached to ACU-1 Det Tampa and assisted in conducting training evolutions and passing annual inspections.

Assisted and served as a qualified crewman for the annual ISIC inspection which resulted in a 98% completion/passed rate.

Supervised and trained over 40 junior personnel to conduct their weekly Naval reserve duties and resulted in 20 promotions for junior personnel to their next paygrade.

Special Skills

Front-End Web Development: HTML, CSS, SASS, Javascript, Angular Js, JSON

Public Speaking: Team Player, can speak publicly in front of large crowds

Active Security Clearance

US. Citizen

CPR certified

Volunteer – Big Brothers Big Sisters Program – Tampa, Fl

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