Customer Service Administrative Assistant

Ruby Gentile

Lawrenceville, GA *****

901-***-**** *********@*******.***

BILINGUAL OFFICE PROFESSIONAL

Dependable, highly qualified office professional and customer service expert with nearly 15 years of experience in the field of business administration. Especially experienced in the documenting and coordination of shipping services. Additional background in the exhibitions and sales of model homes.

AREAS OF EXPERTISE

Communication Skills

Billing & Collections

Bookkeeping

Inventory

Bilingual: English & Spanish

Typing: 60 wpm

Business Shipping

Events Coordination

PC Skills

Accurate Documentation

Record Maintenance

Organizational Skills

Office Procedures

Scheduling

Correspondence

Confidentiality

Time Management

Flexibility

CUSTOMER SERVICE EXPERIENCE

Acted as liaison between customers and sales representatives in vendor outbound enablement of FedEx shipment services.

Communicated directly with customers regarding shipping services and inquiries.

Maintained and exhibited model apartments, as well as accepted and processed resident application requests.

Processed, coordinated and responded to resident requests for repairs and/or maintenance.

ADMINISTRATIVE EXPERIENCE

Maintained office supplies inventory by checking stock to determine inventory levels, anticipated needed supplies, evaluated new office products, placed and expedited orders for supplies, and verified receipt of supplies.

Worked with Accounts Payable/Accounts Receivable in posting to cost centers.

Used PCs to accurately process and file confidential documents.

Made extensive use of all standard office equipment including telephones, computers, copiers, faxes, scanners, and shredders.

WORK HISTORY

FEDEX, Memphis, TN, Service Solutions Representative 10/2014-2/2015

J.D. BYRIDER, Memphis, TN, Collections Representative 5/2014-10/2014

THE VILLAGES AT HARRISON CREEK, Memphis, TN, Leasing Consultant 3/2012-4/2014

YOU’RE APPROVED AUTO SALES, Memphis, TN, Administrative Assistant 11/2010-1/2012

RANDSTAD TEMPORARY SERVICES, Memphis, TN, Administrative Assistant 1/2010-10/2010

UNITED CAPITAL RECOVERY, Memphis, TN, Collection Agent 7/2008-1/2010

DEALER SERVICES CORPORATION, Memphis, TN, Collection Portfolio Representative 7/2006-4/2008

AUTOMOTIVE FINANCE CORPORATE, Davie, FL, Administrative Assistant 5/2000-5/2006

EDUCATION

Associate of Business Administration, Miami Dade Community College, Miami, FL

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