Customer Service Real Estate

Michon M Bailey

**** *** **** **.

Cell Phone: 817-***-****

E-mail: ******.******@*****.***

Objective To secure a customer relations (inbound call center/administrative position (researcher) that will capitalize on my strong analytical and communication skills.

Summary of Qualifications

Background: 5 year position with Corelogic Call Center (specializing in Chase Mortgage Escrow and Tax serviceing ), Westlake, TX. Results-driven professional with more than 30 years in the Financial/Customer Service arena.

Areas of Skills: Call Center Experience, Inbound

Real Estate Principles; Escrow and Title Knowledge

Operational Analysis thru Management experience

Accounting Principles

Vital Customer Relations on Complaint Desk with GM.

Professional

Strengths: Clear & Concise Communicator with excellent decision-making abilities

Strong interpersonal skills; able to build & maintain long-term relations

Quick learner with the skills to adapt to fast-paced environment

Proven reputation for priority setting & teamwork

Education: 6 week customer service course with Fidelity Investment

180 hours- Leonard Haus Real Estate College

2 year leadership training at GM Headquarters

Continuing education courses completed: Time Management, Business Writing & Computer training,

Graduate of Brown Secretarial School, Fort Worth, TX (now defunct)

Licensure: Broker Representative – (Inactive)

Series 6 (Investment Company and Variable Contracts Representative)

Series 63 (Uniform Securities Agent State)

Texas Real Estate License since 2004 (Inactive)

Professional Experience

4/09 to 5/14 Corelogic-Westlake,TX

Employed in call center answering questions regarding residential

Property taxes to Chase homeowners

Provided clear responses to homeowner and concise document to acct

Accurately routed calls when necessary

Assisted with questions of new employee

4/06 to 12/08 Fidelity Investments- Westlake, TX

401K Retirement Specialist-Educate clients concerning retirement plans. Assess financial goals and objectives, determine taxable income, analyze

loan availability, and assess initial disbursement of funds. Negotiate investment options to retain assets. Administer retirement plans payouts and communicate plan guidelines

9/99 to 4/06 Melinda Johnston- Realtor-Southlake, TX

Licensed Assistant-processed personal and real estate business transactions. Entered listing and updates to Multiple Listing System Secured appointments, Prepared graphics for advertisements

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