Customer Service Sales

Marilyn Defreitas

*** ***** ****** **. *************, GA 30044

Mobile: 404-***-**** *************@***.***

OBJECTIVES

To be given the opportunity to contribute to your organization while I gain advancement, through on the job performance.

QUALIFICATIONS

It is my conviction that the knowledge, and attributes that I developed from managing a small business, I co-owned, as well as the experience and organizational skills I developed while working for two large corporations, will enable me to function effectively and make a meaningful contribution to your organization.

EDUCATION

Guild Gemologist- Diamond Council of America

University Of Guyana- Banking And Finance

Georgia Perimeter College- Health Sciences

Presently Pursuing BSC- Health Informatics

EXPERIENCE

>Sales Representative / Administrative Assistant Jewelry Artisans, Atlanta Georgia

2007-Present

My duties included a focus on customer service

Every Aspect of a small business, which includes sales, designing, merchandising, special orders etc.

Answer phones, and respond to customer request.

Sell product and place customer orders in computer system

Provide customers with product and service information

Up sell products and services

Identify, research and resolve customer issues using the various computer systems.

Follow up on customer inquiries not immediately resolved

Research and resolve billing issues

Communicated product discrepancies or delays.

Merchandise Receiving and Management

Communicated with vendors on accounts receivables and account payables.

>Repair Liaison – Diamond Sales Associate Sterling Jewelers Jared The Galleria of Jewelry

2004 - 2007

My duties included a focus on customer service

dealt with queries from the customers about merchandise

ensured knowledge of product to customer

general administrative and clerical support

receive and sort merchandise deliveries

schedule appointments, maintain appointment with clients either manually or electronically

tidy and maintain the work area

Switch Board Operation( Answering Call, Directing Calls, Screening Calls, provide information to callers)

Provided a liaison service between customers Design team/jewelers.

Implemented processes and operational procedures

Maintained merchandise reports,

Ordered office equipment

Number one Sales Associate 12 months of the year

>Co- Owner/ Manager Atlantic Trading Enterprises- Georgetown Guyana

1990- 2002

Imported automotive spares and tires from the USA and other parts of the world.

Managed a staff of twelve persons and all administrative duties. Successfully diversified the business into the transportation sector

Customer Service

Sales

Bid for Contracts with potential clients.

Order Pulling/ Preparation

Communicated product discrepancies or delays with other departments.

Freight Receiving and Management

Merchandise Ordering

Maintained stocking requirements (anticipated department requirements)

Merchandising, presenting products in an orderly and attractive fashion

Stocking and Receiving of Freight

>Loan Officer – Teller –Reconciliation Clerk. The National Bank of Industry & Commerce LTD, Guyana

1984- 1990

Interviewed customers to obtain information and explaining lending requirements.

Processing loan applications and disbursed funds if loan was approved.

Prepared monthly report of new loans, delinquent customers

Strong focus on Customer Service

Made collection calls to delinquent customers.

Cashed checks after verification of signatures and customer balances

Processed all cash transactions: deposits, withdrawals, payment of utility bills etc.

Explained, promoted and sold products and services to customers

Opened new accounts and placed holds on accounts for uncollected funds.

Investigated and corrected errors on customer accounts

Checked tellers at end of business day to ensure they were balanced.

Counted and balanced cash deposited in automated teller machines.

SKILLS

Computer Literacy(Technical)

(Microsoft Word, Excel, PowerPoint, Access, QuickBooks)

Great Analytical Abilities

Excellent Communication Skills(Written or Verbal)

Excellent Customer Service skills

Ability to Grasp concepts quickly/fast Learner/Self Motivated/Willing And Enthusiastic To gain Knowledge

Very methodical, pertaining to organizational skills, Affinity for Detail

Not Easily flustered/Ability to be Calm In High stress Situations/Highly Capable of Multitasking

Excellent Interpersonal Abilities/ Enthusiastic and Optimistic About Life

Goal Oriented

Dedicated- Work and Personal Ethics unmatched/Dependable

Culturally Diverse

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