Customer Service Computer Science

ANNIE (LI-AN) YU

931-***-**** ● ******@*****.*** ● *****.**@******.***.***

Permanent Address: 807 Marksey Court, Spring, TX 77386

EDUCATION

Wake Forest University Winston-Salem, NC

Bachelor of Arts Studio Art & Computer Science Class of 2015

WORK EXPERIENCE

Wake Forest University Athletics Equipment Room Winston-Salem, NC

August 2014 –May 2015

Equipment Manager Wake Forest Volleyball & Football Team

● Assured all equipment was accounted for and ready for use during daily practices and official games or tournaments.

● Maintained equipment during practices and games with proper care

iD Tech Camp University of Houston Houston, TX

May 2014 – July 2014

Lead Instructor

● Taught seven weeks of classes of eight students each week ‘Programming in Java’

● Oversaw physical safety and fostered emotional safety of over sixty campers, ages six to eighteen, each week for seven weeks

● Led a t eam of eight to ten instructors to coordinate activities for campers, review risk management, and retain the provided budget.

Wake Forest University Information Systems Help Desk ‘The Bridge’ Winston-Salem, NC

March 2013 – May 2014

Student Analyst T eam Lead

● Collaborated with eight t eam leads and staff members to diagnose operation issues and streamline daily operations

● Trained new team members to perform daily operations, instilled tactics troubleshooting, and fortified their knowledge of policies

● Provided accurate and up to date information and clarified operations to improve efficacy and accountability within our student team

January 2012 – March 2013

Student Analyst

● Provided friendly customer service, analyzed computer damage, and recommend strategies of restoration to over sixty customers daily

● Effectively completed customer requests to repair computers, retrieve data, deploy and acquire allocations, and resolve account issues

EXTRACURRICULAR ACTIVITIES

Alpha Phi Omega National Co-Educational Service Fraternity Kappa Theta Chapter

January 2014 – May 2014

Public Relations Chair

Arranged and conceptualized t en shirt designs & five flyer designs to raise awareness for multiple events to motivate and stimulate interest

outside the fraternity chapter

February 2012 – May 2015

Active Member

Averaged 100 individual volunteer hours every four months for organizations including: Project Launch at Paisley Middle School (mentor),

Campus Kitchen, Campus Gardens, The Special Children’s School of Winston-Salem Music Program, Second Harvest Food Bank, Habitat

For Humanity, Furever Friends at The Forsyth County Animal Shelter, the Children’s Museum of Winston-Salem, SciWorks Museum, &

Reynolda House Art Museum

Interfaith of The Woodlands Hand Me Up Shop

May 2014 – Present

Volunteer

OTHER SKILLS

Microsoft Office (Word, Excel, PowerPoint)

Adobe (Photoshop, Illustrator, Premier, Acrobat, Dreamweaver), Corel (PDF Fusion, PaintShop Pro), Windows Live Movie Maker

BMC Remedy, Voyager (Ex Libris Library Systems), Cisco VPN/AnyConnect Mobility Client

C/C++, JAVA, Erlang, Prolog, Assembly, LogicWorks, Oracle VM VirtualBox, PuTTY, Remote Desktop Connection

Foreign Language: Proficient in speaking Chinese (Mandarin), working knowledge of reading & writing Chinese (Mandarin)

START Gallery Exhibitionist In Fine Print Series Spring 2013

START Gallery Exhibitionist Summer Student Series Spring 2013

Hanes Gallery Exhibitionist Print Collection Series Spring 2013

START Gallery Exhibitionist Big & Chunky, Small and Funky Series Spring 2014

Three to Four Ounces Magazine Major Contributor Front Cover Art, Back Cover Art, & Page 22 Spring 2014

Making Crit Sculpture Art Show Co-Curator & Exhibitionist Fall 2014

START Gallery Exhibitionist Let it Show, Let it Show, Let it Show Series Second Place Crowd Favorite Fall 2014

Hanes Gallery Exhibitionist 15 Student Show Series Spring 2015

COURSEWORK

Computer Science: Studio Art:

Introduction to General Purpose Computer Science Printmaking Concentration: Introduction to Printmaking, Intermediate Printmaking, Advanced

Printmaking

Fundamentals of Computer Science

Drawing Secondary Concentration: Introduction to Studio Art Fundamental, Digital Drawing

Data Structures & Algorithms I

Sculpture Secondary Concentration: Introduction to Sculpture, Sculpture Fabrication

Computer Systems

Introduction to Video Art

Computer Organization

Landscape & Gardens

Programming Languages

History of Western Art

Software Engineering

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