Customer Service Sales
Resume:
SCOTT R. ESK
Oklahoma City, OK 73139
********@****.***
OBJECTIVE
To obtain long-term employment, work on challenging projects, and always learn things which will make me more valuable to the organization by which I am employed.
ABILITIES AND SKILLS
Excellent organizational, communication, and interpersonal skills, including public speaking experience
Detail-oriented and love to dig into things like a detective would
Proven leadership ability through coordinating people and projects
Excellent problem-solving ability, which has resulted in saving labor for others
CAREER EXPERIENCE
Data Management Analyst
Department of Public Safety Oklahoma City
Worked in information technology with VSAM & DB2 files, trouble shooting, adding features and logic changes to CICS programs
Automated several processes that were being done manually, saving countless man-hours
Streamlined an insurance program that was doing a poor job of matching, and made it find many times more matches than it did before, more fully utilizing insurance processing employees
Have been complimented time and time again for painstaking documentation and explanation of complex procedures to end users
Worked on inventory file and eliminated many ancient items that had been obsolete for years
Installed software and hardware in PCs
Sales and Customer Service
Several years experience in sales and customer service for Sears, Montgomery Ward’s, National Write Your Congressman, Hertz, University of Oklahoma, etc.
Delivery Jobs
US Postal Service 11/2011 to 4/2013: Deliver mail including parcels to residents and businesses in southeast Norman, and have been trained on other routes as well in OKC
FedEx/NWA Couriers 8/2013 to present: Deliver packages in various box trucks and meeting challenging deadlines and providing good customer relations
OTHER VALUE-BUILDING ACTIVITIES
Building relationships with community leaders to make government more responsive to citizens
Leadership roles for churches in metro area since 1985, including public speaking and music ministry
Coordinating activities of educational civic organization through effective delegation
EDUCATION
Bachelor of Arts Degree in French and Russian from the University of Oklahoma, 5/91; 3.5 GPA
Associate Degree in computer programming at Oklahoma City Community College; versed in Visual BASIC, COBOL, C, and Assembler; 3.8 GPA
Education in several aspects of the political process, from political party conventions to legislative processes to the candidate campaigning process
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