Customer Service Administrative Assistant
Resume:
Ranisha Graves
**** ********** ***., #***, *** Leandro, CA 94577
*************@**********.***
Objective
To obtain a Medical Administrative Assisting/Billing and Coding Specialist position, where I may utilize my technical, medical administrative, and organizational skills.
Skills
BLS certified Knowledge of Medisoft
Basic medical terminology Ability to work independently
Basic insurance terminology Ability to multi-task
Data Entry Pleasant and friendly attitude
Knowledge of OSHA guidelines Typingskills: 40 WPM
Knowledge of HIPAA guidelines Strong communication skills
Knowledge of HMO, PPO Proficient with Microsoft Office
Knowledge of Medicare, Medi-cal Excellent Customer Service
Knowledge of CPT, ICD-9, ICD-10 HCPCS Coding
Relevant Experience
Addus Healthcare, Walnut Creek, CA 01/2015 – 02/2015
Medical Administrative Assistant (Externship)
Answered phones; processed background verifications; prepared patient chars; filing/faxing; created caregiver schedules.
Employment History
Old Republic Home Protection, San Ramon, CA 02/2008 – 09/2011
Authorization Representative
Authorized homeowners work orders; answered heavy incoming and outbound phone calls; data entry via Word and Excel; updated customer files and reports daily; sustained clear knowledge and understanding of company policies and procedures
Fairfield Inn & Suites by Marriott, Fairfield, CA 05/2005 – 12/2007
Front Desk Clerk
Maintained exceptional customer service in all areas of hospitality; booked reservations; filed log-in reports and data entry; cash handling (including credit card knowledge)
Volunteer Experience
Pioneer Elementary, Brentwood, CA 07/2014
Teacher’s Aide
Made copies; interacted in group projects and discussions; corrected homework and tests; assisted the teacher with any other tasks.
Education
Contra Costa Career College, Antioch, CA 02/2015
Medical Administrative Assistant Certificate
Medical Billing and Coding Specialist Certificate
Medical Terminology Certificate
Hayward High School, Hayward, CA 2003
Diploma
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