Customer Service Representative

Yesenia Anaya Ramos

**** *** ***** **.

Humble, Texas 77396

713-***-****

Objective

To obtain a position in a company that will offer the opportunity to utilize my current educational, office, and

work skills.

Skills and Qualifications

● Effective in working both independently and as a team member

● Practice excellent customer service.

● Skillful in: PowerPoint, and Microsoft word.

● Bilingual: Spanish/English

● Successful: mastering skills through hands on experience.

● Business communication

● Analytic

● Telephone communication experience

● Mastering quota

● Strong motivator skills

● Willing to learn

Education

Humble High School San Jacinto College

Diploma Major: Paralegal

Career Tech education:

Law enforcement, Public Safety & Security

Work Experience

Reliant Energy 06/2013 to 01/2015

Sales consultant

•Marketing at several locations • Motivator

•mastering quota • Billing inquiries

•Promoter • Customer Service

•Troubleshooting • Team player

Company N.C.O Group

Customer service representative

BestBuy 11/2012 to 11/2013

• call center

•Provide customers with information with online sales.

•Call log updates utilizing computer (program specifications).

•Assist with documentation and tech support as needed.

•Resolving complaint’s regarding unsatisfactory products.

•Assist customers with online payment process.

Minute Cafe

Cashier 08/2011 to 01/2012

• prepared Italian coffee • multitasking: Two different coffee shops inside college

• Cash handling • Stocker

Walmart

Seasonal

12/201*-**-****

Sales Accociate for electronic department assisting customers with questions,stocking register cash

handeling and warhouse volonteer to assist manager.

Contact this candidate