Customer Service Accounting

JANICE M TOLJ

*** ********** ****, ************, ** 21136 H: 410-***-**** C: 410-***-**** ******.*****@*****.***

Summary

Dynamic accounting professional with over 10 years of success in financial reporting, analysis and project management. Strategist who continually seeks to improve accounting and analytical processes.

Highlights

Manage accounting functions

Financial Reporting

Budgeting, Financial Planning & Analysis

GAAP

Variance analysis

Revenue/Cash Forecast

Grants Management

Microsoft Office: Excel, Word, Outlook, Powerpoint.

QuickBooks, SAP, PeopleSoft, MIP, CUFS

Project management

Streamline accounting processes

Complex problem solving

Account Reconciliation

Federal Acquisition Regulations

Compliance OMB A-110, A-21, A-133

Self-motivated professional

Accomplishments

Increased net profits 20% by successfully launching QuickBooks training and support program as a new marketing strategy, simultaneously strengthening our customer bond to produce consistent and profitable growth.

Led multi-functional task force to design subcontract database with automated update and effectively coordinate

launch. Develop accounting policy/procedure for QuickBooks launch in 30 overseas field offices.

Increased Market Center EBIT 89% over a 3-year period by reducing costs and consolidating two lines of business.

Achieved top five national ranking in profit before overhead. Accomplished top regional ranking for cost of sales,

inventory weeks on hand, units sold per stop and route accountability.

Experience

Senior Accountant 2004 to Current

PRS Financial Group Baltimore, MD

Accomplish expert public accounting and tax services for for-profit and non-profit businesses.

Facilitate staff growth through training, coaching and performance feedback.

Plan, perform, and review efforts and workpapers of three Staff Accountants.

Drive strong customer service culture through active communication, training and incentive programs.

Develop financial reports, budgets and cash flow forecasts. Perform financial statement analysis

and actual to budget analysis.

Present timely financial statements and analysis to client management teams.

Provide internal control review and interim Controllership services.

Perform and review journal entries, payroll, AP, AR, reconciliations and monthly/year-end close.

Accounting Systems: QuickBooks, MIP, Fast Tax, SAP including Global Link, VCM BW Production, Maximo, VCM Global, Global Fore and PPRS.

Financial Administrator Special Projects 1999 to 2004

Johns Hopkins University Baltimore, MD

Provide finance/contracts expertise for USAID-funded health projects in East Africa and Latin America.

Traveled to Africa; copyrighted pictures available through JHU PhotoShare.

Identified and presented solutions for process improvements for US domestic and international operations.

Developed budgets, financial statements and cash flow forecasts.

Deliver complex projects independently, successfully obtaining stakeholder buy-in and effectively managing change through di plomacy; coordinate launch.

Performed grants management, reconciliation and close-out.

Led cross-functional teams of finance, information systems, contracts and health professionals that developed management systems used worldwide.

Researched Federal and USAID regulatory requirements; coordinated operational compliance.

Conduct periodic compliance audits: Federal/USAID Regulations, OMB circulars A-110, A-21,

A-133 and GAAP.

Accounting Systems: Peoplesoft, CUFS, MIP.

Controller 1996 to 1999

Aramark Refreshment Services Baltimore, MD

Direct financial, warehouse and human resource operations for Vending Market Center with $11M sales.

Manage and motivate two direct and ten indirect personnel.

Conduct timely financial reporting and analysis to assess progress of center wide strategic initiative.

Develop and present monthly P&L’s by customer.

Achieve key indicator goals through effective management, monitor product cost and inventory control, incentive programs and consistent communication.

Develop strategic budget, revenue and cash forecast models.

Manage and monitor Cash Room.

Accounting System: VIMS.

Education

Advanced: Microsoft Excel 2013

Master: Business Administration, Wilson Scholar 1995

University of Baltimore

Bachelor of Arts: Finance and Accounting, Summa Cum Laude

Loyola University Maryland

Global Martial Arts: Hap Ki Do –Brown Belt

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