Service Support

Jason Smith

Phone: 661-***-****

E-mail: *****@*****.***

EDUCATION

California State University Long Beach 8/2012 – 12/2014

Bachelors of Science, Magna cum Laude, Management Information Systems

GPA: 3.9

Antelope Valley College 1/2010 – 5/2012

GPA: 4.0

Art Institute of Dallas 7/2001 – 8/2003

Associate of Applied Arts, Cum Laude, Graphic Design

GPA: 3.76

WORK EXPERIENCE

ST Microelectronics 1/2004 – 1/2008

Advanced Production Specialist

• Trained and supported production team associates.

• Planned and executed both scheduled and critical production and maintenance operations.

• Trained and supported team members on multiple tool sets, procedures, and Total Quality

Management methods.

• Acted as Quality Team Member, ensuring operations and procedures exceeded quality

standards.

• Assisted in removal of process reengineering of automation procedures to decrease

product cycle time, and assisted in reducing module delivery time by 10%.

• Devised and implemented cost savings measures, resulting in savings of $1000 per

month.

Stream International 4/1998 – 6/2002

Support Technician Lead

• Provided technical support for numerous clients, OEM products, and services on both

Windows and Mac OS systems.

• Interviewed applicants, trained and supported new employees on the support and usage of

systems and client specific support tools and procedures.

• Consulted directly with client executives regarding service and employee requests

technical issues, and support standards.

• Administered e-mail support service and servers for national internet service provider

customer support division.

TECHNICAL SKILLS

• Microsoft Office (Word, Excel, Visio, Access)

• SQL/PLSQL

• Visual C++

• Systems Analysis/SDLC

CERTIFICATIONS

• CompTIA Certified Unix+

• Oracle 10g Certified Professional Database Administrator

HONORS

• CSULB Outstanding Undergraduate (Ranked first in major)

• CSULB Excellence in Business Communications Award

• CSULB Dean’s List (2 Semesters)

• CSULB President’s List (2 Semesters)

• Phi Kappa Phi National Honor Society

• Beta Gamma Sigma National Honor Society

• Robert Thomas Holmes Scholarship (2013-2014)

• AVC Subject Area Award in Economics (2012)

• Alpha Iota Honor Society, Lifetime Member

LEADERSHIP EXPERIENCE

ALPHA IOTA CHILD’S PLAY MARATHON 2012-2013

Chaired, hosted, and organized two 3-day charity online streaming game marathons, raising over

$5,000 for the Child’s Play charity.

CSULB Information Systems Student Association

• Director of Technology 2012

Created and implemented instructional lessons in Office, SQL, and computer skills.

• Vice-President 2013

Coordinated with president and faculty to develop goals and strategies for the association

as well as organizing meetings and member activities.

ASSOCIATIONS

• American Mensa

• CSULB Student Court of Judicial Appeals

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