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Customer Service Quality Assurance

Location:
Goldsboro, NC
Posted:
June 15, 2015

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Resume:

Michael Phillips

*** ****** *** **

Goldsboro, NC. 27530

919-***-****

acp8q9@r.postjobfree.com

HIGHLIGHTS OF QUALIFICATIONS

Extensive diagnostic and repair skills on flight simulation training devices

26 years in the Air Force as an Avionics/Hydraulic/Pneumatic System Craftsman

Troubleshot and repaired malfunctions on the F-15 applying critical thinking skills developed to find solutions

In-depth logistical procedures and procurements policies within the U.S. Air Force

Currently holding a Government secret security clearance; expires in 2021

Uses specialized tools and precision testers to identify malfunctions and perform necessary repairs

Quality Assurance Inspector adhering to sound maintenance practices and strict OSHA regulations compliance

Proficient in hand-tool use, light-weight equipment and machinery, construction skills.

EXPERIENCE

2011-2015 Simulator Technician II Boeing Aerospace Operations

Maintained/repaired flight training devices IAW FAA requirements and company standards

Performed installation, operation, inspection, regular maintenance, design, modification, repair and testing

Worked with/maintained software for simulators and associated electronic devices and classroom equipment

Performed pre-flight tasks and preventative maintenance for quality customer training; reducing downtime

Provided total customer service; accompanying customers/instructor station and dry training operations

2008-2010 Specialist Section Chief Seymour Johnson AFB, NC

Responsible for supervision/training 56 assigned personnel in five distinct Air Force specialties

Reviews, evaluates, and performs corrective actions based quality assurance evaluations

Enforces adherence to maintenance technical data compliance; reducing QA non-compliance failures

Ensures compliance of security standards; maintaining integrity of avionics systems

Experience in handling classified material/equipment; managed multi-million dollar accounts

Briefed senior leadership on daily production maintenance failures and successes

2006-2008 Wing Avionics Manager RAF Lakenheath, UK

Wing focal point on all issues related to avionics concepts and multiple aircraft modifications

Directly oversaw 162 avionics specialist related to aircraft maintenance; ensuring accurate documentation

Coordinated Boeing aircraft modification teams, installation of current F-15 upgrades

Quality Assurance Representative responsible for final acceptance of modification compliance

Briefed leadership on avionics capabilities, time compliance technical orders, and aircraft modification status

Used digital multimeters, oscilloscopes, and testers to validate maintenance and troubleshoot malfunction

EDUCATION

U.S. Air Force

Specialized training: Avionics Systems, Communication, Diversity, Leadership

Airmen Leadership School Course

Non-Commissioned Officer Academy Course

Community College of the Air Force

Associate in Applied Science Avionics System Technology

Embry-Riddle Aeronautical University

Bachelor of Science in Professional Aeronautics

Certification in Aviation /Aerospace Safety



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