Human Resources Customer Service

RAY D. HOFFPAUIR

***** *. ******** ** #*** • HOUSTON, TX 77099

832-***-**** • ***********@*****.***

OBJECTIVE

To obtain a position where I can use my administration, supervisory, retail, and military

experience to benefit the organization, while offering me opportunity for personal growth

and development.

SUMMARY OF QUALIFICATIONS

Six years in Human Resources with the U.S. Army, including records maintenance and processing admin actions.

Management and Non-Management in Retail

Experience in payroll, supervisor roles, computers, completing, reviewing, and submission of paperwork.

Experience in navigating through various parts catalogs.

Currently hold valid TWIC Card

WORK OF EXPERIENCE

Sushi Helper/Hibachi Chef

1/2015- Present Benihana Japanese Restaurant Houston, TX

Prepare for daily cooking needs.

Cook Hibachi food orders for customers in Lounge

Cook all fried foods ordered in restaurant

Ensure all Health and Sanitation Laws are being obeyed

Dry Grocery Selector

9/2014- 11/2014 Grocers Supply Houston, TX

Select ordered products for delivery to customer.

Operate Barrett Machine throughout warehouse to fulfill orders and ensuring all safety policies are adhered to.

Wrap pallets after order is completed.

Deliver pallets to appropriate bay door for loading on truck.

Administrative Assistant

2/2013-2/2014 M&D Distributors Houston, TX

Reconciled cash drawer to daily invoices.

Processed orders and transfers.

Filed and maintained necessary paperwork.

Submitted daily paperwork to corporate office.

Answering phones and transferred to appropriate department

Processed warranty claims to Vendors

Branch Manager

3/2012-2/2013 A1 Tactical Security Services/Top Gun Security Houston, TX

Interviewed, hired, and in-processed new officers.

Disciplinary actions

Ensuring all shifts and posts are covered

Ensuring officers are within state laws and guidelines

Responsible for aspects of employee supervision, including hiring, training, scheduling, performance reviews.

Primary point of contact for all issues, questions, and issue resolutions. Worked directly with Property Management and directly with the public.

Responsible for setting, tracking, and adhering to defined budget.

Parts Consultant

10/2011-3/2012 Billy Navarre Chevrolet Sulphur, LA

Responsible for processing in daily stock, providing service to phone customers

and walk-in customers, using the General Motors catalog to search for parts, place

order for parts, and making deliveries to commercial customers.

Security Officer

01/2011-10/2011 Various Security Agencies Sulphur, LA / Houston TX

Supervised 6 Security Officers

Scheduled, trained, and coordinated with the properties Loss Prevention Manager and ensuring all security procedures are documented, updated, and adhered to. Checked in all traffic for compliance and completing appropriate tracking paperwork.

Responsible for all customer security within assigned route.

Performed Employee Performance Checks and completed all required daily documentation.

Various positions

10/2006 - 6/2010 Westlake LA, Houston, TX

Solar Screen Sales and Installation. Conducting sales presentation at customers residence and quoting, performed installations

Chemical Technician responsible for mixing chemical ingredients to create company formulated Industrial Chemicals, ensuring that all company safety procedures are being followed, inventory is maintained, and ensuring OSHA Regulations are followed.

Shop Scheduler: Responsible for scheduling shop jobs to the technicians, opening and closing jobs, ensuring jobs are completed in a timely manner.

Parts Department Coordinator: Responsible for ensuring Customer Service and Satisfaction. Supervised 2-3 personnel per shift. Perform all opening/closing tasks, Run payroll nightly, ensure store’s sales reporting accuracy by performing random audits throughout day. Inventory Management.

Human Resources NCO (Non-Commission Officer)

10/2000-09/2006 Various Locations

Responsible for all Human Resources duties and functions for a military unit of 250+ people, including updating personnel records (digital and hard copy),

Completed and processed all required paperwork for all employee actions including promotions, demotions, separations, disciplinary actions, schedule change requests.

Administered drug testing program, including follow-up and disciplinary action if required.

Administering and tracking required forms for educational reimbursement.

Responsible for processing Payroll for entire unit.

Performed functions as Training NCO, which duties included completing and submitting monthly training schedules and risk assessments, obtaining any training aides needed for units training needs, maintain unit’s training files, ensure that all members had the options for proper training classes.

Met regularly to keep commander updated on all Members’ status.

I assumed the position of Acting Commander of a unit with 250 people. Oversaw the redeploying of members and unit equipment to other units. Assigned until unit deactivation was successfully completed

Completed a tour of duty as an Army and Army Reserve Recruiter.

Made presentations at local High Schools, Colleges, and Civic Groups to identify and encourage new recruits. Responsible for follow up and coaching new recruits on ensuring that they kept to standards prior to their ship date

Responsible for meeting monthly recruiting goals

EDUCATION

Sam Houston High School-Diploma- Moss Bluff, LA- 2002

Human Resources Specialist School-U.S. Army-Ft. Jackson, SC-2002

Unit Administrators Basic Course-U.S. Army-Ft McCoy, WI-2003

Unit Pay Administrators Basic Course-U.S. Army-Ft McCoy, WI-2004

SPECIAL SKILLS

Microsoft office

Inventory control systems and catalogues

Records Management Systems

Payroll Systems

Deployment Readiness System

Training Management System

P&L Reports

REFERENCES

Personal and Professional references available upon request

Contact this candidate