Customer Service Sales

EXPERIENCE

Frigoglass North America

Sales and Finance Associate

July2014-Present

Manage post sales cycle for sales team generating 25 million in annual sale

Review and confirm order details for accuracy; pricing and delivery dates

Keep sales documentation up to date

Do trending analysis of shipping and receiving data for improvement

Review warehouse receivers and receive into system against purchase orders

Validate goods received against purchase orders and vendor invoices

Process vendor invoices for payment

Onboard new customers and vendors

Provide exemplary customer service for all clients

Control Southern, Inc.

Customer Support Supervisor

May 2012-March 2013

Collaborate with Outside Sales and Installed Base Services to develop all proposals

Collaborate with customers, account managers, and solutions architects to provide customer communications and related quotations

Develop order write-ups based on project specifications

Coordinate receipt / allocation of equipment, services, licenses and storage based on project milestones.

Assist with past due accounts/receivables/and reconciliation process as necessary

Manage inventory control processes to ensure assigned project equipment availability and reduce shrink.

Research and process credit RMA’s

Provide exemplary customer service for all clients.

Pyramid Consulting, Inc.

Sales Administrator

January 2006 –May 2012

Coordinate and assist with production of client presentations, proposals and distribution of sales collateral to clients/prospects

Keep sales documentation up to date and manage the distribution of sales reports

Revise, Submit and Book Contracts and Change Requests

Review and approve invoicing for all Enterprise Solutions customers.

Manage client project timesheets for onshore and offshore assets.

Conduct Market Research with an eye on emerging markets and technology.

Create, maintain, and update all travel policy and procedure for the Enterprise Solutions Division

Complete expatriate orientation with travelers to ensure travelers have a complete understanding of the details of the travel arrangements and the expectations of service while in the US.

Ensure compliance with all federal regulations governing international travel for Enterprise Solutions employees.

Setup and maintain long term lodging for long term travelers.

Review and approve all travel related vendor invoices.

Create and maintain all travel budgets

Provide exemplary customer service for all Enterprise Solutions international team members.

EDUCATION

University of Michigan-Dearborn

Graduated December 2001

Bachelor of General Studies

Majors

Human Resources

Political Science

Graduated with Distinction 3.28 GPA

SKILLS

Customer service oriented

Excellent interpersonal skills and ability to build relationships with individuals at all levels of an organization

Excellent written and oral communication skills, including ability to consult and train remotely and onsite

Hands on individual contributor and collaborative team player

Strong analytical abilities

Self-directed; ability to multi-task

Ability to prioritize work tasks in a fast paced dynamic environment

In-depth understanding of partner marketing and sales cycle dynamics

Assist with sales education and training relative to partner sales and 3rd party influence of partner sales

Detail oriented with excellent planning and follow up skills

Experience in managing cross-functional and international teams

3-5 years in sales and marketing with partners

Proficient in Salesforce and Sugar CRM

References furnished upon request

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