Customer Service High School

Professional Summary

Skills

Work History

Education

SARA SKY-EAGLE

**** **** ** ****** **** 646 #1233, Dickinson, TX 77539 (C) 832-***-**** ***********@*****.***

I enjoy customer service and having responsibility at my jobs, from shift leading, to managing and food

services. I've learned from those experiences that customer service is very important no matter what the

situation is good or bad. I offer fanatical customer service under pressure and fast paced environments. I'm a

dedicated worker and will exceed at any task given to me, and I am ready foe the next challenge.

Trusted key holder

Creative problem solver

Quick learner

Exceptional communication skills

Strong client relations

Calm under pressure

Natural leader

Excellent time management skills

Microsoft Outlook, Word and Excel

Inventory control

Server 11/2014 to Current

Hooters – Seabrook, TX

Greeted customers entering the store to ascertain what each customer wanted or needed.

Described product to customers and accurately explained details and care of merchandise.

Politely assisted customers in person and via telephone.

Received beverage orders from wait staff and delivered beverages to guests.

Maintained full knowledge of beverage lists and promotions.

Shift Manager 02/2010 to 02/2011

Subway – Alvin, TX

Strong leader of customer support staff.

Managed work flow to exceed quality service goals.

Met all customer call guidelines including service levels, handle time and productivity.

Investigated and resolved customer inquiries and complaints in an empathetic manner.

Properly shut down and closed the store.

Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.

Server/Bartender 01/2013 to 05/2014

Bone Daddy's – Webster, TX

Politely assisted customers in person and via telephone.

Verified that guests at the bar were of legal age.

Refused service to intoxicated guests.

Provided an elevated customer experience to generate a loyal clientèle.

Displayed friendly, outgoing and energetic behavior to create a warm, fun atmosphere for guests.

Shift Leader 02/2011 to 03/2012

Nike Outlet – Texas City, TX

Processed cash and credit payments rapidly and accurately.

Responded to all customer inquiries thoroughly and professionally.

Answered customer questions about product availability and shipment times.

Responded to all customer inquiries thoroughly and professionally.

Accurately logged all daily shipping and receiving orders.

High School Diploma:2012

Clear Creek High School - League City, TX

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