Manager Customer Service

Ryan Vance

Warehouse Manager / Production Supervisor - The Packaging Hub

Hamilton Square, NJ

********@*****.*** - 609-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Warehouse Manager / Production Supervisor

The Packaging Hub - Cranbury, NJ - 2013 to Present

Planned, organized and set up brand new packaging distribution center. Designed and developed warehouse

floor plan for optimal productivity, ordered necessary equipment within set budget guidelines, hired staff as

necessary for maximum efficiency for our customer base.

* Played key role in developing the business plan, goal setting & strategic planning

* Responsible for cost containment in regard to equipment, staffing and quality control.

* Analyzed and reported on the cost/benefit of all returns operations and made recommendations for

improvement to policy or procedures

* Provided leadership to quality control staff, returns team as well as interaction with third party vendors.

* Anticipated potential problems and implemented successful solutions

* Established strategic goals by gathering pertinent business, service and operations information

* Maintained quality service by enforcing quality standards, analyzing and resolving quality customer service

problems; identifying trends; recommending systems improvements

* Identified & evaluated trends as well as options; defined course of action and evaluated outcomes.

* Developed and implemented short and long-range staffing plans based upon productivity objectives and

forecasted volume requirements.

Warehouse Manager/Production Supervisor

Nu-World Beauty - Carteret, NJ - 2009 to 2012

Supervised and held accountability for receiving, shipping, stock put away, order picking, inventory control

and a pick pack operation that ships directly to Wal-Mart DCs. Analyzed, investigated and resolved inventory

discrepancies identified thru daily cycle count. Maintained safety and corporate regulatory compliance

standards.

* Increased proficiency in order picking 40% by cycle counting the next month's forecasted products.

* Instituted cycle counting requirements with a 99% accuracy goal.

* Credited with increasing on-time shipments from 92% to 98%.

* Developed and implemented short and long-range staffing plans based upon productivity objectives and

forecasted volume requirements.

* Also FedEx and UPS Delivery and Receiving.

Supervise over 300 people on 2nd Shift to run production, check line standard for Quality and efficiency

Night Pack-Out Supervisor

Waterford Wedgwood USA - Wall, NJ - 2008 to 2009

Directed pack-out operation for overseas inbound containers of raw crystal, including placement into gift boxes,

invoicing via SAP, and sending to warehouse for storage and eventual shipping. Performed cycle-counting

and inventory control. Replenished and set up the production floor for the next day's production runs, including

raw crystal and the corresponding corrugate.

* Oversaw a shrink-wrap operation for finished goods, and placed in designated area for morning crew to put

into racks for order picking.

* Coordinated and worked with Planning and Receiving on when and which shipments to schedule for delivery;

factored in back orders and demand on each inbound container.

* Supervised receiving team leader and up to 15 temporary employees.

* Received 912,000 pieces of crystal during peak season; achieved 98% accuracy on inbound shipments with

training, cross training, and quality checks.

* Minimized disruption and work stoppage by implementing quality checks to be performed at end of line to

detect defects according to standard operating procedures.

* Shrink-wrapped 63,000 finished goods during busy season without affecting quality from customer.

Production / Warehouse Manager

Mack Professional Packing Inc - Dayton, NJ - 2007 to 2008

Responsible for all set-ups, basic equipment maintenance as well as strict adherence to quality-control

standards.

* Involved in the set-up and operation of the company.

* Managed daily operations and a staff of 80 FTEs.

* Held monthly meeting to review accident rates and discuss prevention measures.

* Directly responsible for work order production, efficient shipping and receiving procedures as well as all

inventory control issues.

* CPR & Basic First Aid certified.

Shipping Supervisor

International Packaging Solutions - Dayton, NJ - 2003 to 2007

Served as member of start-up team; developed shipping operational policies and procedures, logistical

planning, and capital equipment selection.

* Provided major third-party client with production/shipping reports and invoiced finished goods for Waterford

using customer SAP system.

* Collaborated with inventory control manager in setup of rack and floor locations.

* Conducted process evaluations to define inefficiencies and develop strategic solutions for enhanced

performance.

* Oversaw shipping of finished goods into Waterford and Bare Essentials warehouses.

* Reconciled product with bill of lading; recorded lot and batch control for Airborne Inc.'s shipments.

* Hired, supervised, and mentored staff.

* Increased shipping volume of Waterford Crystal to two million units annually since acquiring account.

* Achieved 98% shipping accuracy and ensured all outbound shipments went out on time.

ADDITIONAL INFORMATION

Accomplished and results-oriented professional with extensive experience in managing shipping/receiving

and logistics programs that exceed productivity goals. Demonstrated ability to implement effective process

controls and quality improvement initiatives. Adept in identifying operational requirements, creating action/

implementation plans, and effectively coordinating with cross-functional teams to achieve objectives. Skilled

in materials management and inventory reconciliation. History of providing superior staff development and

client service.

Areas of expertise:

• Production Manager • Warehousing and Distribution • Highly Motivated

• Inventory Control • Service Management Reporting • Complex Problem Solver

• Q C Supervisor • Staff Training and Development • Analytical Thinker

• Returns Management • Strategic and Tactical Planning • Excellent Communicator

SKILLS

Fork-Lift operator, excellent communicator, strong analytical skills, self starter, project management, foster

teamwork,

works well under pressure and consistently meets deadlines

Contact this candidate