Customer Service Project Manager

Julie A. Blackburn **********@***.*** 408-***-****

IT Analyst Project Lead QA Analyst

SAP ERP ~ Project Support & Leadership ~ Business Solutions

Highly skilled and innovative IT analyst with extensive project experience in competitive markets. Analytical strategist skilled in integrating technical knowledge and business understanding to create solutions focused on supportability, scalability, efficiency, high availability, and process improvements. Driven to provide outstanding customer service, meeting all deadlines and benchmarks. Successfully manages geographically dispersed development, testing and business teams. Develops end-to-end processes enabling business solutions and enterprise application integration including all identifying business requirements, analysis, design, development, testing, implementation, training and support. Collaborative communicator continually focused on building relationships and promoting synergy to drive positive change, cohesive, comprehensive business approaches and enhanced profitability.

Areas of Expertise include:

Strategic Planning

Team Leadership

Compliance

SAP Expertise

Scalability/Supportability

Project Management

SD/MM

Communication

Best Practices Implementation

Messaging/Configuration

Development Lifecycle

Customer Service

Problem Resolution

ABAP/BASIS

Troubleshooting

Experience & Notable Contributions

HEWLETT PACKARD Palo Alto, CA 1999 to 2015

IT Functional / Project Lead (2010 to 2015)

Provided SAP technical and functional leadership for SAP ECC 6.0 upgrades and migrations worldwide. Collaborated with internal and external partners and led Deep Level Support for SAP and Downstream Interfaces. Implemented support for the Global Trade system. Directed and managed migration of compliance data into HANA sidecar environments. Troubleshot compliance and customs functionality. Trained new support members on Global Trade functionality, implementing processing and UNIX standards. Managed Reporting interfaces to non-SAP systems that deliver order, shipment, inventory forecast and finance data to data warehousing platforms.

Contributions & Process Development:

Served as Fiscal Year End MM IT Functional lead for FYs 2008, through 2014, successfully automating product line configurations, resulting in 75% time savings.

Ported solution to Asia and Europe platforms.

Led Functional Team for reporting, directing IT resources and business resources, on three SAP Upgrades and one SAP Migration, from 4.6C to ECC 6.0 platforms, in Asia, Europe and the US.

Led Technical and Testing teams implementing SAP Sidecar solution in Global Trade Compliance Reporting.

Identified and eliminated data bottlenecks including: reporting problems and retrieving data in 3 to 4 seconds, which allowed users to screen and release partners and orders/deliveries to other SAP systems.

SAP OM Technical Lead for Regression testing teams, providing updated testing scenarios, and allowing projects, upgrades and migrations to utilize regression testing scenarios for creating volume data and robust data scenarios and minimizing business engagement needed for user acceptance testing.

Julie A. Blackburn **********@***.*** 408-***-****

HEWLETT PACKARD Palo Alto, CA

IT Supply Chain Developer / Functional Lead (2005 to 2010)

Provided messaging and interface design and operational support on back end logistics processes. Directed front-end projects with Channel partners, working across international internal and external teams for design, construction, end-to-end testing and managing the implementations.

Process Development:

Developed extensive, strategic operations support processes.

IT Developer / Engineer (1999 to 2005)

Led functional design, testing and delivery of projects. Implemented UCC128 labeling at HP warehouses, contract manufacturers and ODMs. Managed Domestic and International Sales BOM Processing. Performed Idoc Upgrades, Inbound and Outbound Delivery Processing. Oversaw Customs Compliance, including IT Lead, ABAP Programming Design and Implementation of delivery processing standards.

Contributions & Process Development:

Interfaced America’s Replenishment SAP Instance customer master data to HP’s customer reference server: Idoc and ALE development, implementation.

Directed Interface Upgrade of HP’s Price Reference Server to America’s Replenishment SAP Instance pricing condition records (list pricing).

ADDITIONAL EXPERIENCE

HEWLETT PACKARD, Programming Consultant

INMAC CORPORATION, Senior Project Manager

INMAC CORPORATION, Project Manager, Senior Programmer Analyst Consultant

LEVI STRAUSS INTERNATIONAL, Senior Programmer Analyst / Project Leader

Education & Technical Skills

Associate of Science

CONDIE COLLEGE Campbell, CA

Technical Skills

SAP: SD, MM, PDM, GTS, ABAP, ALE, XI, SAP/HANA-Studio

UNIX: Scripting and File Management

Microsoft Office Suite, Word, Excel, PowerPoint, Access, OneNote, Outlook, Lync

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