Customer Service Administrative Assistant

Ruby Taylor

**** ****** ** 563-***-**** Muscatine, IA 52761 ************@*****.***

Career Summary:

Energetic, result oriented professional experienced as a Technical Writer, Auditor, Production worker, and as a CAD Engineering Technician in manufacturing, additional experience includes supervision. Acknowledged as a strategic thinker with effective planning, project management and communication skills that works well under pressure and solves problems effectively while implementing and exceeding goals.

Experienced Skills include:

Technical writing and document control

Data management and data acquisition using Excel, SAP and Access

Computer Aid Drafting using AutoCAD and Pro-E

Customer Service

Supervision

Mentoring and training

Administrative Assistant

Setting up meetings

Creating letters and documents using Microsoft word

Experience:

Technical Writer

Modine Manufacturing, Washington, IA 2011 - 2015

Wrote new and modified existing work instructions to create standardized procedures for production that resulted in operators assembling quality parts and reduced time training new operators.

Designed training matrix for production and salary departments that eased supervision confusion on operator’s capabilities and qualifications.

Controlled prints and deviations for production using numbering system database which created easy access to where documents could be located.

Coordinated print updates with Production, Engineering, Quality and Material departments which resulted in finding prints with errors and kept all involved on task.

Trained Auditor for production and non-production processes, Layered Process Audits (LPA) and safety audits that helped identify problems kept Modine TS Certified.

Sales Clerk

Kirlins Hallmark, Muscatine IA 2013 - 2015

Worked part time assisting customers with gift ideas proving assistance and showing friendliness.

Stocked and organized shelves creating appealing displays and improving sales.

Operated cash register in a timely manner kept lines at a minimum.

Production Worker

Temp Associates – Musco, Muscatine. IA 2010 - 2011

Assembled sport light frames creating quality product.

Handled power tools and hand tools safely.

Janitor/ Supervisor

Zachary, Muscatine, IA 2009 - 2010

Supervised team of eight; provided team with quality training and work ethic.

Cleaned offices, meeting rooms, break rooms and bathrooms creating a sanitized working environment.

Ruby Taylor, 563-***-****, ************@*****.*** Page 2

Store Manager

Dollar General, Columbus Junction, IA 2008 - 2010

Managed team of ten, interviewed and hired, scheduled work hours and work assignments, gave us a team that worked well together and resulted in less turn over.

Managed and organized office paperwork and showed employees our sales progress.

Scanned and ordered Inventory, stocked shelves kept our shelves full and our customers with product options.

Assisted customers with product issues contacting company as needed to solve customer complaints.

Worked sixty five plus hours a week and kept our store within operating budget.

CAD Technician/Product Engineer Technician

The HON Company Muscatine, IA 1998 - 2008

Provided Engineers with parts, assemblies and drawings using Pro-E and trained CAD Technicians on Pro-E and Interlink. Gave Engineers quality blue prints on time.

Worked under advisement of an Engineer to learn engineering principles which gave me the experience to design and implement new product with successful reviews without supervision.

Assisted Technical Writer creating spec and instruction sheets gave the company a respectable magazine and customer friendly product.

Assisted Customer Service with product questions to help solve room design and product issues.

Participated in numerous Toyota Rapid Continuous improvement events which resulted in better quality product, cost savings and lean production.

Education:

Associate of Occupational Studies – Computer Aided Drafting

Hamilton Technical College, Davenport, IA

Professional Certifications:

Excel I and II

Project Management I

Access I

Time Management

Interests:

Toastmasters

Volunteering at the Muscatine Humane Society

Organizing fundraisers and volunteering

Contact this candidate