Customer Service Representative
Resume:
CRYSTAL J. SANCHEZ
**** ******** ** #*** 832-***-****
HOUSTON, TX 77080 *******.********@*****.***
Career Objectives
I would like to work in an environment that allows me to grow not only as an employee but also a person as a whole. I would like to be able to go to work and come home at the end of the day being able to say that I learned something new.
Work History
Memorial Hermann Health Solutions
929 Gessner Rd. Houston Tx 77024
Accounting Clerk February 2015 – April 2015
Processed Pospay reports and handled Network Fees for Contracts with the company;
Deposited/cut high volume checks
created/handled excel reports to reflect current company/account standings
Sorted and Distributed mail for all in the accounting row
IHG Candlewood Suites
11280 Westheimer Rd. Houston Tx 77042
Night Audit July 2014 – February 2015
Performed varied clerical and receptionist duties;
Received callers at the establishment, determined nature of business and directed caller to correct destination
Structured and maintained designated workplace
HEA CLINIC PA, HOUSTON, Texas
RECEPTIONIST Nov 04, 2013 - May 19, 2014
Performed varied clerical and receptionist duties;
Received callers at the establishment, determined nature of business and directed caller to correct destination
Successfully handled/verified insurance and eligibility for patients appointment, obtaining authorizations when needed
Structured and maintained a designated work space
Translated work ups for technicians when needed
EVERETT L HYMAN OD PC, HOUSTON, Texas
CLERICAL Jun 29, 2010 - Oct 31, 2013
Manager (Sole Employee of the practice)
Optician (Responsible for order input and quality check of all frames and glasses as well as adjustments should the patient require any)
Receptionist (Front desk, Money handling, Customer service representative, responsible for billing and checkout as well as answering/returning phone calls and all office emails)
Inventory Management (stock and tracked all inventory including Frames, Contact lenses, optical accessories)
Regal Edwards Marque & Cinema, Houston, Texas
Cashier/Party Hostess May 19, 2008 - May 24, 2010
Received cash, checks, and completed credit card transactions for customers
Counted money to verify amounts and issued receipts for funds received
Hosted and manages private parties for customers that included various concession duties and taking groups on tours throughout the establishment
Customer Service desk attendant/ issuing refunds when needed
Computer Skills
Typing Speed: 40 Words per Minute
• Database Software (Oracle, Access, etc.)
• Data Entry Terminal (PDT, Mainframe Terminal, etc.)
• Email Software (Outlook, Thunderbird, etc.)
• Internet Browser (Internet Explorer, Firefox, etc.)
• Peripheral Devices (Scanners, Printers, etc.)
• Personal Computers
• Word Processing Software (Word, WordPerfect, etc.)
Additional Computer
Skills:
Medflow, Medinformatix, Trizetto Crystal, Emdeon Portal, Riskmaster, Reportsafe, EMR, EHR, ADP portal, Kermit, Microsoft office, Microsoft Excel,
Language Skills:
English - Excellent (Read/ Write/Speak)
Spanish - Excellent (Read /Write/Speak)
French - Fair (Read/Speak)
References
Dr. Everett L. Hyman
Previous Employer
********@*********.***
Kirk Mackenzie
LBI Regional Sales Manager
Claire Breaux
French Instructor
SWHS
713-***-**** Ext.: 3254
Thank you for your time and consideration. If you should have any questions at all please feel free to contact me.
Contact this candidate