Roxanna D. Reichert

**** ** **** *****, **********, FL 34974

acp8m8@r.postjobfree.com

863-***-****

QUALIFICATIONS SUMMARY

Experienced Business Professional, Certified Medical Assistant / Phlebotomist and Correctional Officer with proven expertise in:

Management of high-volume retail sales operations and maintaining high-level customer satisfaction

Patient advocacy, effective patient / family relations and providing responsive hands-on nursing services to optimize

patient care and comfort

Security control and maintaining public safety

Accurate, fast-paced decision-making and quality control to safeguard all standards in service delivery

Efficient medical office operations, including scheduling, records management, inventory control, ordering, referrals,

insurance verification/authorization and collections

Strong team building and leadership

Workflow planning and multiple project coordination to maximize productivity and expedite on-time completion

Operation of automated systems – Microsoft Word / Excel and Quick Books

PROFESSIONAL EXPERIENCE

1/13 - Present Rent A Center Manage all aspects of high-volume business with a

Store Manager support staff of 7 employees; responsibilities include

Okeechobee, FL staff scheduling/supervision, monitoring profit & loss,

account management, scheduling pickups & deliveries,

collections, reconciliation of accounts, customer service

7/10 – 10/11 Seminole Tribe of Florida Assisted with procedures/treatments, EKGs, vitals,

Medical Assistant immunization shots, wound care, inventory, blood draws,

Okeechobee, FL HCG testing, nurse call-backs, purchasing, ordering

6/09 – 7/10 Dr. Roberson Allergy & Asthma Associates Assisted physician, patient care, vitals, PFTs, oxygen

Medical Assistant stat, allergy testing, injections, Xolair assist, IVIG,

West Palm Beach, FL scheduling diagnostic appointments, and obtaining

authorizations

1/03 – 6/09 Okeechobee Correctional Institute Control Room, Inside Security, Dormitories, Medical

Correctional Officer Transport, End of Sentence Release, Command Center, Okeechobee, FL Recreation, Care Custody & Control, Public Safety

8/00 – 1/03 Gary Pepper, MD Phlebotomy, Vital Signs, Labs, Calling in

Medical Assistant / Phlebotomist Medications, Patient Relations, Assisting

Jupiter, FL with Procedures and treatments and Charting

1/98 – 2/00 Pulmonary Specialist of Palm Beaches Front Desk Operations, Patient Relations, Scheduling

Dr. Neal Warshoff / Dr. Joseph Giamo Charting, Labs

Medical Assistant

1996 – 1997 Okeechobee Correctional Institute Typing, Computers, Filing, Justice Data Center,

Clerk Typist Pulling Charts, Processing Inmate Requests, EOS,

Okeechobee, FL 34974 Transcribing, Transfer Summaries, Telephones

Roxanna Reichert

Page Two

1995 – 1996 Florida Community Health Center, Inc. Vital Signs, EKG’s, Gram Staining, Phlebotomy

Medical Assistant / Phlebotomist Autoclaving, Supplies, Computers, Fees/Collections

Fort Pierce, FL 34950 Telephones, Ordering/Purchasing,

1994 – 1995 North Florida Medical Associates, Inc. Injections, Processing Insurance Claims, Medical

Medical Assistant / Phlebotomist Record Maintenance, Ordering/Purchasing, Computer

Jacksonville, FL 34950 (Excel, Windows), Fees/Collections, Typing

EDUCATION

1994 – 1995 Graduate, Medical Assistance Program, Concord Career Institute, Jacksonville, FL

NCCT Certified Medical Assistant and Phlebotomist

CPR Certified

OTHER PROFESSIONAL TRAINING

2004 Discipline & Special Confinement Techniques

2004 Crisis Intervention (Advanced Training Certification)

2004 Youthful Offenders Program (Advanced Training Certification)

1997 – 2014 NCCT Continuing Education courses

1996 OBIS Medical System, Department of Corrections, Lake City, FL

1996 Managerial Leadership, Department of Corrections, Okeechobee, FL

1993 Property Management, Florida Community College, Jacksonville, FL

PERSONAL

Member, Correctional Officers Peace Foundation

Willing to travel/relocate

References available for review

Contact this candidate