Management Quality

Suyin Elaine Amaya Briceno

**** ******** *** **********, ** 94566 925-***-**** **********@*****.***

Profile

Proficient with Quality Standards, analytical thinking and goal orientation; strong data analysis and interpretation skills, good communication skills, able to make decisions efficiently under pressure and solve problem, able to think logically, willing to accept different opinions.

Skills

Office Skills

Computer Skills

Language

Internal audit, performance indicators design, process mapping, flowchart development, QA, black box testing, user manual development.

Microsoft Office 2003-2007, Project 2003, Visio 2003 – 2007, Adobe Acrobat Pro.

Spanish, English, and French.

Professional Experience

TEBCA/SERVITEBCA/NOVOPAYMENT - Prepaid cards service and management programs

Product & Quality Analyst, 2009 - 2011 Caracas, Venezuela

Supported the Latin American branches’ operations startup efforts through developing key documentation and operative processes along with the regional cross-functional teams according to each country’s regulations and laws.

Established, implemented and maintained Quality Management Systems under ISO 9001:2008 Standards for Latin American subsidiaries.

Responsible for developing, implementing, and maintaining IT Service Management policies and documentation under Data Security Standards (PCI DSS) and ITIL across the corporate level of NovoPayment.

Encourage employee’s active participation on the quality management system through awareness training on quality aspects and the use of quality tools for problem solving and process control.

Conduct root cause analysis alongside the Product and Quality team to identify the process' defects and create effective action plans across the company.

Develop statistical metrics for each product line existed in TEBCA/ SERVITEBCA branches.

Coordinate and participate in internal Audits to ensure compliance of the company's key activities with the prescribed rules and regulations.

Conduct quality assurance tests on web-based applications by analyzing, executing, and documenting test protocols under the black box approach.

Provide traceability from business requirements, technical specifications and problem reports to successful resolution. Participated in follow-up meetings with the Development team prior to the new or revised web-based application’s feature release.

LEON DELGADO & ASOCIADOS (RSM! INTERNATIONAL) – Accounting and consulting firm

Professional Consultant, 2008 – 2009 Caracas, Venezuela

Contribute in the preparation of project proposals for prospective customers in the management consulting division by defining the scope of business consulting, analyzing business requirements, developing preliminary schedule activities, and calculating man hours required for the project assigned.

Participate in high-valued projects in the management consulting division such as integral audit to Human Resource management and diagnosis, documentation and implementation of business processes manual based on value chain.

JAP CONORCA (PDVSA GAS) – Gas company

Quality Management Analyst, 2007 – 2007 Anzoátegui, Venezuela

Responsible for developing, implementing, maintaining and making weekly reports for quality management systems’ projects under ISO 9001:2000 standards.

Able to gather, compile, review and analyse process information provided by customers to develop necessary documentation for Quality Management Systems.

Make sure that documented processes are well known through training sessions.

Education

Beginning French

Project Management

Excel 2010

Quality Management System ISO 9001:2008

Key Performance Metrics

Intern Audit course

Quality Management System ISO 9001:2000

Bachelor degree in Industrial Engineer

(Las Positas College (LPC), Livermore)

(Las Positas College (LPC), Livermore)

(Las Positas College (LPC), Livermore)

(FONDONORMA, Caracas)

(Universidad Metropolitana, Caracas)

(León Delgado & Asociados RSM! International, Caracas)

(Centro de Formación y Certificación Ocupacional, Zulia)

(Universidad Dr. Rafael Belloso Chacín, Zulia)

2015

2013

2013

2010

2009

2008

2007

2006

Honors and Activities

Developed the first Data management system at NovoPayment in order to get PCI DSS certification.

Awarded Best Promotion Intern. (Universidad Dr. Rafael Belloso Chacín)

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