Management Manager
Resume:
Charles Nour
OBJECTIVE
Utilize technical and management skills to assist a company to reach the next level of operational perfection in the areas of NOC and Information Technology management.
SUMMARY OF QUALIFICATIONS
Key contributor to the setup of NOC to support 24x7 operations. Including staffing, procedures, management of personnel, and work load, and ensuring senior management level reporting and objective
Co-managed the Problem Management resolution and Change Approval processes which resulted in significantly reduced down time and repeat failures.
Setup, configured, and supported all levels of staff personnel and executives at multiple locations.
Worked with staffing agencies to ensure the best candidate for open positions.
EMPLOYMENT
HISTORY
Fourwinds Interactive (Contracted to The Holland Square Group)
System Engineer
Denver, Co
Troubleshot remote network issues with customers via Log Me IN and other remote access tools.
Consulted on necessary firewall changes that needed to be accomplished on remote user’s sites to ensure proper connectivity of digital signage.
Redesigned office to ensure backups and stability of network and firewall was brought to best practices.
Aurora Bank
ITOC (NOC)Manager
Littleton, Co
Created and Monitored systems in the ITOC using Solarwinds. This increased MTR and ensured that only legitimate alerts were being notified.
Main contact person for Incident Management issues.
Created monitoring using HP SIM and Dell Open Manage.
Managed a group of 6 employees during a 24 hour shift.
Primary contact for all Problem Management Resolution and Change Board Approval processes.
Backed up and restored all Servers and mailboxes
with VERITAS Netback up.
Supported servers using VMware and the VMotion platform.
Was an instrumental part in an effort to outsource IT. Decision was to stay with the current model as it was 8 million dollars over 3 years cheaper.
March2015–Present
May 2009 -
Joe Weinsteiger Consulting
Senior Network Technician
Denver, CO
Installed and configured system network of 70 users.
Built and configured the organization’s
DNS and domain structure.
Troubleshot and maintained DHCP, DNS, WINs, and AD applications.
Created printing and file sharing server (through AD).
Created and administered MS Backup schedule job.
Configured Cisco router and Netgear firewall wireless access (801.g) for 25 users.
February 2007 – April 2009
Specialty Sport Ventures
Hardware Specialist
Denver, CO
Installed and setup 160 stores in 4 states.
Configured and setup Cisco Routers and ASA devices.
Was the primary resource for 450 Windows users as well as 160 stores with multiple users in each location.
Installed and wired RJ-11, NIU’s, and punched down cable on 66 blocks.
Setup and configured images using ghost.
Configured 450 office computers as well as maintained all Trend Micro virus protection on those systems.
Used Dame Ware to remote into all systems on our network to troubleshoot and resolve issues.
Was the training coordinator for the Helpdesk in issues that were windows XP, 2000, NT as well as most server issues that could be resolved on first level.
Sept 2008 – April 2009
Cardamel Consulting
Network Engineer
Centennial, CO
Installed and configured MS Server 2008.
Configured multiple clusters on MS Server 2008.
Troubleshot and repaired multiple servers in both MS Exchange Server 2003 and 2008 environments.
July 2008 –
Sept 2008
Assurity Financial Services
Network Administrator
Greenwood Village, CO
Installed and configured MS Server 2008.
Configured multiple clusters on MS Server 2008.
Troubleshot and repaired multiple servers in both MS Exchange Server 2003 and 2008 environments.
Supported ~500 network users, concentrating on NFS and Exchange 2003 Outlook mailbox support.
Managed Symantec Backup Exec backups and restores (daily, weekly, and monthly).
Configured Sonic Wall firewall for 500 users.
Maintained and managed Citrix environment for 250 users in three states.
May 2008 – June 2008
Nelnet
Care Center Senior Analyst
Aurora, CO
Troubleshot software applications for 5,000 users.
Unlocked network accounts and reset passwords using Microsoft Management Console.
Worked closely with other IT groups to
address requests in a timely manner.
Received 70 – 80 phone calls per day, resolving 75% of calls with first-call resolution.
Provided after-hours support,
averaging between 20 and 30 pages a week.
Re-imaged multiple configurations of desktop and laptop PCs.
Used Remote Desktop to deliver remote support on a tier-one basis.
Created and maintained Novell directory tree structure, including users, files and printers.
February 2004 – February 2007
Nelnet
Network Administrator
Aurora, CO
Troubleshot and configured Windows 2000 and 2003 network servers.
Created and managed user accounts through AD.
Created and managed MS Exchange Server 2003 and 5.5 mailboxes via System Manager.
Supported ~5,000 network users, concentrating on NFS and Exchange 2003 Outlook mailbox support.
Helped migrate company from Exchange Server 5.5 to 2003.
Responsible for Commvault backup systems.
Configured network, including firewalls,
to meet CommVault specifications.
Restored Exchange Server 2003 mailboxes
with both Brightstor and CommVault.
Served as liaison between Nelnet’s IT group, Nelnet’s Legal group and the U.S. Department of Justice.
Configured and installed network printers and scanners (primarily HP and Xerox).
Used terminal server to manage and upgrade 750 Windows 2003 servers.
Configured and managed (after built) SharePoint accesses and contributors.
February 2007 – May 2008
SKILLS PROFILE
MS Exchange Server Administration
Active Directory
Ticket-tracking systems
Hyena AD Management software
MS Office Suites (Office 95 – Office 2007)
Software Backup Systems (CommVault, Veritas, Symantec, Brightstor)
Citrix Administration, VMWare,
Windows XP, Windows 2000, Windows Vista, Windows 7
Windows Migration tools, Windows Server NT
Windows Server up to 2008
Solarwinds
EDUCATION
Westwood College of Technology
AA, Computer Network Engineering
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