administrative assistant
Resume:
PAMELA WOODBECK
Deckerville, Michigan 48427
******.********@*****.***
SUMMARY
A driven and resourceful customer service professional, with progressive experience in invoices, process improvement, training and development, consulting, vendor and client relationships, massage therapy, and adult enrichment. Motivates teams toward accomplishing goals for optimal growth and business development. A flexible leader, who identifies alternate solutions to complex issues and adjusts performance to meet business demands. Driven by quality improvement, customer satisfaction, and developmental results, lays the foundation for continued success.
EXPERIENCE
JENSEN BRIDGE & SUPPLY, Sandusky, Michigan
Office Assistant, Basic Accounting, August 2014 – May 2015
Filing paperwork, answering phones; taking orders; general office duties; customer service, and computer accounting data entry.
SUNOPTA GRAINS AND FOODS INC., Sandusky, Michigan
Domestic Customer Service, 2005-2014
Confirmed orders from customers. Managed customer invoices and contracts. Updated customers of delivery of goods. Arranged freight for shipping of food and feed grains and oils from plant to customer. Conducted inventory for off-site processors. Supervised packaging of grains for delivery. Provided customer service. Served as initial contact on QC issues.
Created a process to ensure customer order accuracy and all relevant documents submitted to the plant and customer on a timely basis.
Built roster of shipping companies to ensure best-price delivery.
Refined and streamlined railcar loading schedule.
Maintained office and supplies to keep office running efficiently
SANILAC COMMUNITY EDUCATION, Sandusky, Michigan
Computer Instructor, Adult Enrichment, 2004-2008
Provided instruction by request for eight weeks in enrichment courses. Instructed students in basic computer skills. Trained students in Microsoft Office programs. Guided students in techniques of massage therapy.
ADDITIONAL EXPERIENCE
THE HEALTH FOOD STORE, Sandusky Michigan, Massage Therapist, 2004-2006.
INSTITUTE OF THERAPEUTIC MASSAGE AND WELLNESS, Davenport, Iowa, Office Administrator/Co-Instructor, 2002-2004.
DAVENPORT ELECTRIC COMPANY, Davenport Iowa, Administrative Assistant, 1999-2002.
EDUCATION
LANSING COMMUNITY COLLEGE, Lansing, Michigan
General Studies, 1987-1998
INSTITUTE OF THERAPEUTIC MASSAGE AND WELLNESS, Davenport, Iowa
Certificate in Massage Therapy, 2000-2001
CERTIFICATION
Massage Therapy, Institute of Therapeutic Massage and Wellness
COMPUTER SKILLS
Microsoft Office Suites, E-Vantage, Quickbooks
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