Customer Service Representative
Resume:
Fiera Eberhart
Spanish Lake, Missouri 63138
*.***********@*****.***
September 3, 2014
To whom it may concern,
I am writing to express my interest in the Customer Service Representative position which is currently posted. After contributing to the growth and success too many different organizations in the past 10 years, I am seeking new challenges with a company in need of someone with exceptional planning, leadership, and management abilities. Taking command of an operation or project, then guiding it to new performance levels, is my greatest strength. As evidenced in the enclosed resume my experience encompasses project management, strategic planning, resource utilization, revenue growth, and cost reduction. My ability to analyze needs and create unique solutions designed to yield a profitable outcome has proven to be one of my greatest assets. Credited with significantly impacting bottom-line profitability wherever I have worked, I excel at streamlining less-than-efficient procedures to boost productivity and sales. I know that my proven leadership skills, strong commitment to high ethical and professional standards, and flexibility in devising proactive responses to changing socioeconomic conditions would allow me to make a significant contribution to the Company’s team. Due to my enthusiasm and commitment customer services career, I have the ability to become a central member of your team. Based on my understanding of the Manager/ Customer Service Rep position and your organization, here are the highlights of my qualifications and background that seem most relevant to meet your needs:
• Highly skilled in listening and responding to customers’ needs and concerns
• Demonstrated ability to provide information regarding products and services
• In depth knowledge of taking orders, determining charges, and overseeing billing or payments
• Track record of reviewing and making changes to customer accounts
• Proven record of handling returns or complaints
• Able to record details of customer contacts and actions taken
• Comprehensive knowledge of researching answers and solutions
Furthermore, I have a professional demeanor, and good communication and negotiation skills. My enclosed resume gives complete details about my qualifications and capabilities.
I would welcome the chance to discuss my qualifications with you in greater detail. I know that you are busy, and have many applications to review. If you wish to schedule a meeting, please let me know. In the meantime, please know that I appreciate your time and consideration.
Sincerely,
Fiera Eberhart
Enclosure
FIERA EBERHART
1784 San Luis 2F, Spanish Lake MO 63138
314-***-**** *.***********@*****.***
EXPERTISE
CUSTOMER SERVICE REPRESENTATIVE: Qualified For career opportunities where ability to enhance retail operations, control labor/shrinkage, and affect net margins will be of value. Seven-year history with leading retailers includes multidisciplinary experience in:
Food & Beverage Safety Security/Loss Prevention
Staff Development Policy Development Customer Service
Inventory Management Management Loss Control
PROFESSIONAL EXPERIENCE
Bakery Attendant
Golden Corral, St. Louis, MO 2014-2015
Display bakery items and products on the shelves and counters to attract customers. Greet customers and visitors entering the bakery. Sell bread, cakes, donuts and pastries and other bakery products to customers. Maintain the bakery premises in a clean and neat manner. Ensure correct weighing and packaging of bakery products. Assist and support bakery manager in managing and serving customers. Replenish and refill display counters with fresh stocks of bakery items. Assist and support bakery inventory control staff in their day-to-day tasks. Ensure total customer satisfactions through bakery assistant functions. Ensure compliance of all food safety standards in bakery assistant functions.
Receptionist
Lance Construction, St. Louis, MO 2013-2014
Handle the main clerical duties for the office, including composing and typing project correspondence, sorting mail, submitting construction permit requests, scheduling meetings and making copies of documents for construction bids and projects. Also answer the phones, respond to general questions from clients and suppliers, write messages and transfer calls. Responsible for organizing the project and office files including payroll documents, project billing summaries, worker’s compensation documents, blueprints, contracts and supplier invoices. Assist the accounting department or bookkeeper with the accounts payable, billing and payroll. Reviewing invoices, calculating the cost of materials and subcontractor fees, reviewing employee time cards and updating payroll and expense reports. Use software programs to update and keep track of the cost of building materials and labor for each project. Also assist project managers by updating the information needed to create proposals and budget reports.
Floral Clerk/ Salad bar Attendant
Schnuck’s, St.Louis, MO 2013-2014
Design floral arrangements, receive process and put out floral deliveries, daily inventory, and gift wrap bouquets, make bows, water inside/outside plants, clean entire department. Answer phones and take special orders. Wait on customers including processing, arranging, packaging, and pricing merchandise. Open cartons and price, display, store or process product according to established Procedures and Policies. Assist with early guest complaints and notify manager on duty immediately. Provide timely, pleasant, and polite food and beverage service to guests. Thank guests for dining at the eating place. Maintain sanitation of the restaurant including floors, tables, ledges, and counters. Maintain awareness with menu items and specials.
Restaurant Manager
Florissant Fish and Chicken, Berkeley, MO 2009-2011
Estimate food consumption, place orders with suppliers, and schedule delivery of fresh food and beverages. Resolve customer complaints about food quality or service. Direct cleaning of kitchen and dining areas to maintain sanitation standards, and keep appropriate records. Monitor actions of staff and customers to ensure that health and safety standards and liquor regulations are obeyed. Maintain budget and employee records, prepare payroll, and pay bills, or monitor bookkeeping records. May use computer software to monitor inventory, track staff schedules and pay, and perform other record keeping tasks. Check quality of deliveries of fresh food and baked goods. Meet with sales representatives to order supplies such as tableware, cooking utensils, and cleaning items. Arrange for maintenance and repair of equipment and other services. Total receipts and balance against sales, deposit receipts, and lock facility at end of day. Select or create successful menu items based on many considerations, and assign prices based on cost analysis. Recruit, hire, and oversee training for staff. Schedule work hours for servers and kitchen staff. Monitor food preparation and methods.
EDUCATION
Florissant Valley Community College, Dellwood, MO
Major: Mass Communications/Broadcasting 2012- Present
Alcorn State University, Lorman, MS
Major: Mass Communications/Broadcasting 2005-2006
AWARDS/AFFILIATIONS
Who’s who among nation’s high school students 2002
Phi Theta Kappa Honor’s Society 2012
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