Customer Service Administrative Assistant
Resume:
Brandon K. Robinson
Houston, TX 77047
*****************@*****.***
SUMMARY OF QUALIFICATIONS
Detail-oriented, with excellent communication, time management, prioritization, follow-through and decision-making skills. Multi-tasking abilities, proficient with Microsoft Windows OS, word processing and graphic software programs: Microsoft Word, Excel, and PowerPoint, Adobe Photoshop, Reader, and Illustrator, Quick book and Lotus Notes.
EXPERTISE
Excellent Organizational Skills
Customer Relations Skills
Computer Proficiency
Leadership
Decisive hard working individual
Estimating and Job Costing
Quality Control Management
Materials Management
Customer Service and Relationship Building
Troubleshooting/Conflict Resolution
The Computer Hospital, Houston, TX 11/14-present
Computer Repair Technician
Use tools and technology to maintain computers at optimal operating levels, and make repairs to computers, processors, hard drives, and monitors.
Use specific tools to diagnose issues, make recommendations for repair or replacement to customers and test any new parts that are installed.
H & R Block Incorporated, Roseville, MI 02/10 – 09/14
Call Center/IT Support
Provide effective and timely resolution of a range of customer inquiries
Strive for one-call resolution of customer issues
Give response to initial trouble calls
Responsible for determining software and hardware resolutions
Strike a positive and cooperative tone with both customers and coworkers in a call center environment
Associated Industry for the Blind (Tacom Military Base), Warren, MI 12/10 – 03/14
Logistics Coordinator
Analyzed and maintained transportation and distribution records and files
Evaluated transportation and distribution methods and procedure practices to reduce
production cost
Developed a cost-efficient means to deliver and track goods and commodities
Logistic coordinator
Received inbound/outbound calls (40 - 50 calls a day)
Mullen Services and Investments, Mount Clemens, MI 05/06 – 12/10
Crew Leader
Responsible for daily written reports and updates to weekly employee schedules
Handled verbal communication, face-to-face collections, and executing law procedures in an office setting
Received inbound/outbound calls (40 - 50 calls a day)
Continental Plastics, Chesterfield Township, MI 07/02 – 03/06
Administrative Assistant
Coordinated with various staff for operational support activities of the unit. Served as a liaison between departments and operating units in the resolution of day-to-day administrative and operational problems
Provided administrative/secretarial support for various departments/divisions such as answering telephones, assisting visitors and resolving a range of administrative problems and inquiries
Operated desktop computers to compose and edit correspondence and memoranda from dictation, verbal direction and from knowledge of policies of established departments/divisions
Prepared, transcribed, composed, typed, edited and distributed agendas and minutes of numerous meetings
Scheduled and coordinated meetings, interviews, appointments, events and other similar activities for supervisors, which also includes travel and lodging arrangements
Wal-Mart, Chesterfield, MI 01/00 – 05/02
Stock and Inventory Control
Organized merchandise and stocked floor displays
Unloaded trucks and stored merchandise
Updated merchandise computer inventory
EDUCATION / TRAINING / CERTIFICATION
Licensed Hi-Lo Operator
ITT Technical Institute, Computer Networking Systems
Mount Clemens High School, Diploma, General Studies
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