Kevin
Heiland
Lane,
St.
Charles,
MO
63304
(636)
541-
-
*********@*****.***
PROFESSIONAL
SUMMARY
Experienced
health
professional,
looking
to
transition
into
a
sales-
based
career.
Possess
strong
interpersonal
communication
skills
shown
by
consistent,
positive
feedback
from
co-
workers,
doctors
and
patients.
Show
strong
ability
to
initiate
new
relationships
while
preserving
long-
term
relationships.
Adept
at
implementing
new
practices
quickly
and
efficiently.
Looking
to
maximize
my
motivation/self
initiative
skills
and
reactive
decision
making
abilities
while
analyzing
customer
and
employer
needs.
PROFESSIONAL
EXPERIENCE
Discovery
Dental
Centers,
St
Charles
County,
Missouri
June
2008-
Present
Dental
Assistant
Developed
internal
marketing
and
employee
reward
program
to
generate
new
patients
!
Consult
patients
on
problems,
diagnosis,
treatments
and
payment
options
!
Serve
as
liaison
between
doctor/patient
interaction
!
Conduct
daily
and
monthly
staff
meetings
ensuring
office
efficiency
and
compliance
!
Aid
in
inventory
oversight,
control,
distribution
and
equipment
management
!
Support
front
desk
personnel
in
scheduling,
treatment
planning
and
patient
reactivation
!
Train
and
supervise
new
assistants
on
proper
techniques
and
company
regulations/practices
!
Educate
patients
on
proper
dental
care,
treatment
options
and
postoperative
procedures
!
Maintain
detailed
and
organized
documentation
of
patients
dental
care
services
and
procedures
!
EDUCATION
University
of
Missouri-
Columbia,
Columbia
Missouri
May
2011
Bachelor
of
Science
in
Biological
Sciences,
Dean’s
List
Emphasis
in
Chemistry,
Physics,
Math
and
Business
COMMUNITY
INVOLVEMENT
Big
Brothers
Big
Sisters
Organized
developmentally
stimulating
after
school
activities,
responsible
for
managing
children
during
!
homework
time
and
activities,
built
relationships
with
children
to
help
express
their
struggles
and
problems.
American
Red
Cross
Blood
Drive
Scheduled
volunteer
appointments
and
coordinated
with
Red
Cross
Employees
to
help
ensure
efficient
!
blood
drives.
Independence
Elementary
School
Assisted
teachers
in
preparing
their
rooms
and
supported
faculty
in
office
administration
responsibilities.
!
Caring
for
Columbia
Arranged
groups
into
specific
tasks
at
volunteer
sites
and
helped
restore
local
playgrounds
and
animal
!
rescue
facilities.
Francis
Howell
Hockey
Club
Ensured
summer
hockey
camp
and
tryouts
were
structured
and
ran
effectively.
Created
and
!
implemented
practice
plans
for
each
on
and
off
ice
sessions.
City
of
O’Fallon
Organized
activities
and
tasks
for
children
during
Jammin’
in
the
Park
concert
series.
!
Meals
On
Wheels
Prepared
and
delivered
meals
in
a
timely
manner
while
interacting
with
the
participants.
!
Ronald
McDonald
House
Developed
relationships
with
house
residents
to
help
them
through
hardships,
worked
with
team
!
members
to
ensure
house
was
of
the
highest
standard
and
planned
meals
for
the
houseguests.