Manager Customer Service
Resume:
REGINALD GOFORTH
PO BOX *****
Washington DC ****6
*********@*******.***
PROFILE
Skilled Help Desk Technician with 5 years of experience providing PC and Client/Server tech support for small to medium sized businesses. Experience diagnosing, troubleshooting and resolving client issues with hardware maintenance, installations and upgrades. Experienced in technical call center operations providing service by communicating effectively with technical and non-technical staff.
EXPERIENCE
BIP Computers Hyattsville, MD
PC Technician, 06/06 03/11 2011
Provided local and remote desktop support for corporate offices and residential clients.
Planned and managed the upgrade of workstations to Windows 2000 and MS Office Suite.
Participated in the installation and configuration of commercial and proprietary applications.
Trouble shot network connectivity, network printing and user access issues.
Built and maintained computer systems and performed memory upgrades.
G4S Secure Solutions Washington DC 2010
Armed Special Police Officer
TERMINIX---BOWIE, MD
Outside Sales Representative 2009
Responsible for identifying and closing inbound leads
Responsible for generating and closing self-created leads
Provide consultative knowledge to customers about products and services that
would best meet their needs
ADMIRAL SECURITY SERVICES---WASHINGTON, DC 2009
Account Manager, 01/2007
Responsible for the development and performance of the security team.
Responsible for preparing and overseeing project emergency procedures, post orders, staffing,
training and continuously meeting the requirements for the project sites .
Responsible for implementing and improving internal client security as it relates to the
demands for a residential and commercial project.
ENCORE LEGAL SOLUTIONS MCLEAN, VA 2007
Account Manager, 04/2006 01/2007
Responsible for identifying and closing targeted accounts
Responsible for generating an average of $50,000 revenue per month in 2006
Responsible for developing and managing long term relationships with client base
Provide consultative support to both new and existing clients
VERIZON COMMUNICATIONS LANDOVER,MD 2005-07
Central Office Technician
Maintenance of inside and outside plant cable and equipment
Maintenance/restoration of equipment and system to a serviceable condition
to include inspection testing adjustment and repair
Maintenance of dial central office telephone switching system and associated power plant
transmission and ancillary equipment; support and service of both inside and outside
cable plant for telephone and network infrastructure.
IKON OFFICE SOLUTIONS Washington, D.C. 1992 2005
Account Manager, 10/2004 07/2005
Provide consultative support to both new and existing clients
Responsible for identifying and closing targeted accounts
Responsible for increasing revenue by 8% over 2004 sales results
Responsible for developing and managing long term relationships with existing client base
Responsible for developing and growing previously 0 dollar accounts.
Customer Service Representative, 10/1997---10/2004
Purchasing Agent, 07/1992---10/1997
Responsible for controlling and managing inventory levels with all vendors, suppliers and
off-site facility management teams.
Responsible for negotiating prices and terms on all equipment, computers, supplies
and contract specific related items.
Direct report to the Business Manager, Sales Manager and Managing Partner.
FIRST FINANCE MORTGAGE. Rockville, MD 2001 2002
LOAN OFFICER, 04/2001 06/2002
Served as a loan originator and point of contact for new clients as well as an existing base
Provided customer analysis and account management for customers relating to loan and . investment products.
STEWART ENTERPRISES NN,VA 1999 2001
HELPDESK TECHNICIAN/OPERATOR, 04/1999 02/2001
Responsible for troubleshooting circuit and system malfunctions along with
providing support for routine maintenance for all systems and related equipment.
EDUCATION & DEVELOPMENT
Howard University Washington, DC
B.A., Information Systems (100 hrs toward) May 2001
Norfolk State University Norfolk, VA
A.S., Information Systems 1987
Old Dominion University Norfolk, VA
Systems analysis and design coursework 1988
Qualifications & Education
A+ Technician trained (Ikon Office solutions)
MCDT trained (USDA Graduate School)
Hardware: IBM compatible PCs, Sun Workstations, Ethernet, Cisco Routers, Video & Sound Cards, CD-ROM Drives, Multiplexors, printing systems.
Operating Systems: Windows XP/2000/NT/98/95, Novell, DOS, TCP/IP, UNIX, ERP.
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