Human Resources Employee Relations
Resume:
LISA FRIEDMAN
Boise, ID *****
215-***-****: ********@*****.***
Human Resources Management Professional
Results-driven HR Director with 16 years success delivering exceptional organizational change and employee relations in numerous environments spanning high tech, outsourced HR, medical manufacturing (including Customs relations), and outsourced call centers. Detailed grasp of HR principles and best practices with particular expertise in employee relations, communicating and managing organizational change, and global talent acquisition, retention, and succession planning.
Compliance Experience: EEO, ADA, HIPAA, COBRA, ASPPA, SOX, OSHA, FDA, ISO 9001
Strengths:
HR Strategy
Organizational Development
Change Management & Communication
Compensation & Payroll
Training & Development
Policy Design & Administration
Benefits Administration
Harassment & EEO Compliance
EU employment laws/overseas management
Representative Achievements
Built two organizational HR departments / functions from scratch (GlobalSubmit and Osstem).
Drove BCG employee satisfaction with employee-related activities to highest ever recorded in company history through low-cost morale initiatives and management collaboration.
Identified and negotiated new healthcare plan that 90% of employees rated higher than previous higher-cost benefits plan.
Thwarted the majority of threatened litigation attempts for Aegis Communications via thorough complaint investigation, mediation, and excellent grasp of employment / labor law.
Reduced Convergys’s historically high employee attrition by more than 80% in high-turnover Call Center environment through more effective screening and pre-employment skills testing.
Professional Experience
rlj entertainment-formerly acorn media
Video distribution company- Company sold-position eliminated Silver Spring, MD
Human Resources (HR) Director, 2/2011 to 3/2015
Oversight and daily execution of HR function in North America, UK and Australia;
Developed and monitored Human Resources annual budget;
Author of combined employee handbook of both merging companies and developing policy and procedures pertaining to HR for new company;
Overseeing SOX compliance for all areas of HR of new company;
Directed the process of organizational planning that evaluates structure, job design, and personnel resources for the company. Ensure optimal staffing levels.
Directed the process of organizational development that addresses issues such as succession planning, workforce development, key employee retention, organization design, workflow efficiency and change management.
Administered employee benefit plans including: health, life, long-term disability, and short-term disability. Assisted in the annual review of all benefit plans and directed any changes to the overall benefit package.
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GlobalSubmit
Niche software development company- Position eliminated Philadelphia, PA
Human Resources (HR) Director, 2009 to 2011
Recruited to lead development of HR function and create efficient HR department from scratch
Negotiated salary offers and compensation packages for new hires
Monitored and reviewed exempt and non-exempt compensation related budgets and issues. Approved labor categories, bonuses, promotions, increases, market adjustments, and managed all aspects of compensation adjustments and activities.
Benefits administration and planning from negotiations to enrollment and continuing support
Develop all forms, sign payroll and negotiate contracts including 401K.
Author employee handbook and developed policy and procedures pertaining to HR.
Benefit Consultants Group (BCG) Delran, NJ
Third-party benefits administrator with securities & brokerage division- Potion outsourced
Director of Human Resources (HR), 2008 to 2009
Reporting to Executive Vice President and CEO, managed all aspects of Human Resources Department including development and administration of annual operating budget.
Substantially enhanced HR function by evaluating and revamping employee relations, outdated HR policies, benefit plan designs, salary administration, and diversity and creation of best practices.
Headed annual review, preparation and administration of employee benefits, wage, and compensation packages.
Trained and managed small HR staff in recruitment, classification & compensation, employee relations, Worker's Compensation, employee & organizational development, benefits, payroll, diversity, unemployment hearings, and ADA.
Managed comprehensive employee development and training program through BCG University with classes from Camden Community College, along with developing curriculum.
Led investigations into complaints of harassment, discrimination and other violations of Federal / State laws regarding employment, including mediation, recommendations, and reporting.
Ensures compliance with all federal, state, and local employment, wage and discrimination laws including development of company EEO and ADA programs.
Collaborated with department leaders to assist them in carrying out their HR responsibilities.
Named to multiple company committees and special project teams.
Osstem, Inc. Philadelphia, PA
Korea-based international medical manufacturing company
Human Resources (HR) Manager – Contract position for Manufacturing Plant Launch, 2005 to 2008
Recruited for launch team by international manufacturer launching its first US plant.
Developed and oversaw all aspects of HR department and built everything from the application to organizational charts, job descriptions, etc.
Launched and managed HR for 10 sales offices nationwide, including benefits, wage surveys, payroll, I9s, office administration, trade shows, customs, immigration, etc.
Negotiated contracts and managed vendors of business insurance, health insurance, payroll, Workers Compensation and general liability contracts.
Managed Customs for US manufacturing plant: Customs binding ruling, shipping company, liaison with the Federal Trade Commission, negotiations with Foreign Trade Zone committee.
Served as main contact with all Federal Commissions including FDA, FTC, and US Customs.
Aegis Communications Dallas, TX
Outbound call center with 560 employees serving BellSouth, Blockbuster, etc. in five states
Human Resources (HR) Manager, 2000 to 2005
Managed HR Department including large-scale recruitment staff averaging 50 new hires per week
Oversaw teams handling high volume of attrition, attendance, and applicant flow reports.
Established control over prior high volume of Workers Compensation claims, OHSA reports, sexual harassment investigations, and unemployment hearings across TX, FL, MO, AZ, and CA.
Prepared and assembled COBRA and HIPAA notifications and ensured compliance.
Revised performance management systems and personnel policies to boost accountability.
Built employee recognition programs and handled payroll discrepancies, benefits enrollment, job descriptions, and organization charts for SOX.
Previous Experience:
Convergys, inbound/outbound call center 250 employees
Staffing Specialist – Screening, Background Checks, Skills Testing 1996-2000 Tucson, AZ
Education & Affiliations
University of Arizona: Bachelor of Arts (BA) in Art History, 1998
Society of Human Resources Managers (SHRM): Member in Good Standing
Software: HRIS / HRM Systems – Lawson HR, UltiPro, PeopleSoft, ADP, Ceridian, VANA etc.
Payroll Processing – Paychecks, Ceridian, ADP, CertiPay
Other – Excel, Access, Visio, Lotus Notes, FEITH
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