Customer Service Office

Charlene Turner

** ********** ******, **, #**

Washington, DC 20023

301-***-****-Home

240-***-****-Cell

E-mail: ****************@*****.***

Professional Experience

Ricoh Americas Inc.-Washington, DC

Sir Onsite Service Specialist (2/2014 – 6/

Restock kitchens and coffee machines twice daily;

Deliver and sort incoming and outgoing mail as needed;

Respond to clients request in a timely matter;

Set up and break down conference rooms;

Complete all request in Remedy system;

Copy document per clients request;

Setup office for moving new and current employees.

Viasat Inc. - Germantown, MD

Sr. Onsite Service Specialist (4/2012 – 2/2014)

Keep conference rooms and office areas organized and clean;

Order kitchens and office supplies;

Also make sure that conferences rooms have the necessary supplies;

Deliver and sort all incoming mail, on a daily basis;

Process all invoices for payment as per the FSO, and scan and send to Corporate office;

Respond to clients requests;

Prepare interoffice pouches for delivery, (FedEx) on Monday and Thursday.

IST Management Services Inc.- Ballston, VA

Service Specialist (7/2011-01/30/2012)

Arrive at various 1ST locations and perform various Office Services for that company;

Copying, faxing, binding of documents, large and small. Velo Bind and GPC Bind;

Deliver and sort mail, Fed Ex and Setup for meetings, coffee, water, lunches or breakfast;

Break down afterwards. Keep conference rooms and office service center organized;

Arrive at various 1ST locations and perform various Office Services for that company;

Copying organized and clean. Also other duties as needed.

Medifacts International - Rockville, MD

Equipment Associate (11/2010 - 2/2011)

(NIRT) new and returned equipment (following project completion) according to SOP;

Routes malfunctioning (NIRT) equipment for service, tracks data and reports on cause of failure;

Responds to day-to-day (NIRT) equipment/supplies shipping requests for studies;

Covers (NIRT) help desk for calls / questions on (NIRT) technology issues;

Conducts (NIRT) equipment "functional site" Maintains (NIRT) equipment in a standardized and controlled fashion according to SOP;

Distributes and inventories (NIRT) supplies according to SOP;

Implement (NIRT) start up processes;

Tests (Netup) for study "Role Out" process according to study specific documentation and SOP;

Attends client meetings and Investigator Meetings to support set-up and training;

Coordinates equipment needs and shipping for Investigator Meetings/Training initiatives.

JBS International Inc. North Bethesda, MD

Production Clerk (09/2008 - 06/2010)

Provide Customer Service to JBS staff and clients as needed;

Produce documents and materials when needed;

Work on color copies and black & white and also special requests as needed by the project or client;

Prepare FedEx labels and packages and order supplies as needed on Shipper Manager System;

Deliver and sort mail and deliver packages on a daily basis as well;

Relieve receptionist when needed and work on multiple mass mailings;

Set up for special events and meetings as requested;

Collate color copies and black & white and also special requests as needed by the project or client.

Materials Clerk (05/2005 - 09/2008)

Provide administrative, technical and phone support to the State Team Training Project as needed;

Responsible for faxing, filing, printing and data entry of information into the ACCESS systems;

Liaison between the project and other departments such as Production, It, Graphics;

Manage, file, coordinate, code and managed the State Team Training Library;

Keep updates of online periodicals when needed.

Education

Largo High School - Largo, MD

High School Diploma - GED (12/1997)

Montgomery College - Takoma Park, Md

Software Introductory Series (02/2007 - 04/2007)

Computer Skills

Word Perfect, Quick Books, Microsoft Office

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