Desktop Support IT Support
Resume:
Michael Del Vecchio
Rochester, N.Y. *****
acp8hp@r.postjobfree.com
Career Summary and Accomplishments
Over 20 years experience with the demonstrated ability to research/analyze situations to perform root cause analysis and propose sound solutions; identified a worldwide major software flaw with Windows 2000 Advanced Server.
Provided data to Microsoft for patch creation and TechNet Knowledge Base for distribution world wide; As Supervisor I developed good rapport with customers, vendors, colleagues; bring projects to completion under budget, under deadlines in several support and manufacturing environments to both external/internal customers resulting in cost savings of over $200,000 annually .
Technical Skills
Microsoft Certified Professional
Windows XP/Vista/Windows 7
Active Directory
A+ Certified
Desktop/Network Support
System/Software QA
Project Management/Coordination
Inventory Control
Telephone, Remote Diagnostics and On-Site experience
Professional History
Contract Consulting – Randstad Technology
3/15 – 5/15
St Anne’s Community, Rochester, NY
Desktop Support
Troubleshoot software, hardware, network connectivity (wireless and hard wired), root cause analysis
Local and network printing issues.
Direct on-site customer support, Telephone support or remote connection.
Provide resolutions for PC performance issues and optimization including
Virus removal and reimaging.
Active Directory, account maintenance.
Contract Consulting – Nesco Resources Inc
10/14 – 2/15
Monro Muffler Brake, Rochester, NY
PC Support
Troubleshoot software, hardware, network connectivity (wireless and hard wired), root cause analysis
Local and network printing issues.
Provide direct on-site customer support, Telephone support or remote connection.
Windows XP to Windows 7 upgrades/migrations.
Active Directory, account maintenance.
New equipment installation
Contract Consulting - Apex Information Management Consulting
9/2012 – 11/2013
Getinge USA Inc. Rochester, NY
Desktop Support
Direct on-site customer support, Telephone support or remote connection.
Troubleshoot software, hardware, network connectivity (wireless and hard wired), local and network printing issues, root cause analysis with HP systems. Interact with vendor for parts and on-site support.
Provide resolutions for PC performance issues and optimization including
Virus removal and reimaging.
Active Directory, account maintenance, printers
Iphone/Android phone support
Windows XP to Windows 7 upgrades/migrations.
Contract Consulting - Technisource Inc.
6/12 – 8/12
Lenel Security and Fire Systems, Rochester, NY
Desktop Support
Provide direct on-site customer support, Telephone support or remote connection.
Troubleshoot software, hardware, network connectivity (wireless and hard wired), local and network printing issues, root cause analysis with Dell systems. Interact with vendor for parts and on-site support.
Provide resolutions for PC performance issues and optimization including
Active Directory
Blackberry phone support
University of Rochester, Rochester, NY
4/12 – 6/12
Desktop Support
Provide direct on-site customer support, Telephone support or remote connection.
Troubleshoot software, hardware, network connectivity (wireless and hard wired),
Local and network printing issues, root cause analysis with Dell systems, Interact with vendor
for parts and on-site support
Windows 7/XP support
Provide resolutions for PC performance issues and optimization including
Virus removal and reimaging, Interact with vendor (Dell) for parts and on-site support.
Geeks On Site, Rochester, NY (Miami,Fla)
3/2012 – 4/2012
PC Field Technician
Provide On-site PC\Server support for Rochester customers (commercial and residential);
Troubleshoot software, hardware, network, TCP/IP issues, root cause analysis,
experienced with installation/configuration I386/x64 Platforms.
In depth knowledge of O/S, upgrades, virus/spyware removal, Peripheral and hardware
installation, system reloads, Windows XP/Vista to Windows 7 upgrades.
Provide resolutions for PC performance issues and optimization.
PC Issues and Repair, Rochester, NY
8/2000 – Present
Self employed PC/Network Engineer providing consulting and installation of wireless home networks.
Provide resolutions for PC performance issues and optimization; O/S and software upgrades; Virus removal and prevention; Firewalls; Hardware upgrades, experienced with installation/configuration.
System reloads; Peripheral installation and support, Windows XP/Vista to Windows 7 upgrades.
Eastman Kodak Company, Rochester, NY
11/2009 – 5/2012
Group Leader Shipping/Receiving
Responsible for meeting all deadlines for outgoing shipments.
Verify goods receipts are completed in a timely manner and performed accurately.
Schedule internal/external trucking pick-ups.
Schedule overtime coverage as needed.
Operations Supervisor
3/2003 – 11/2009
Oversee the manufacture of the Digimaster digital print press, finisher, paper supplies and Inserter product lines. In addition, I supervised NexPress color digital print press major and minor subassemblies.
Responsible for all day-to-day activities including, meeting monthly delivery schedules, Spare part orders and assembly floor inventory.
Re-enforcement of 5-S principals and Lean manufacturing concepts.
Capacity and productivity planning.
Process improvements.
Writing performance appraisals; ISO 9001-2000 and ISO 14001 internal auditor.
Heidelberg Digital LLC., Rochester, NY
11/2001 – 3/2003
Software Engineer\Current Product Engineering
Provide 4th level Worldwide digital system support for the Digimaster 9110/9150 Network Imaging System front end Solaris based system architecture via telephone and remote diagnostics. Problem recreation and analysis with multiple file formats.
Creating/verifying technical software documentation for fixes/workarounds and providing them to customers in a timely manner along with posting into a Lotus Notes database.
Web site posting of solutions for both internal/external Sales Channels.
Documenting resolutions.
Company interface with 3rd party Digital Imaging Production vendor to script/story board and over see voice talent recordings.
Creation of the Technical and Training Reference CD of newly released features that is distributed worldwide utilizing the creation of animations. Windows NT/Windows XP/Windows 2000 Scan Workstation support.
Xerox Corporation, Rochester, NY
9/2000 – 8/2001
Customer Support Engineer
Provide 3rd level software support via telephone, remote diagnostics or on-site to the worldwide customer support centers for the DocuCentre models 265/460/470/480 network connected multi function printer/scanner/scan to email/fax devices.
Investigate digital printer and scanning software interoperability with major industry products and operating systems.
Customer problem recreation and the determination of their solutions or workarounds.
Connectivity issues with multiple LAN configurations (NT 4.0, Windows 2000, NetWare, and TCP/IP).
Documenting/validating technical fixes and workarounds and posting them in a Microsoft Access database.
Creation and validation responsibilities of technical problem resolution documents that are used both internally and by the public.
Eastman Kodak Company- Rochester, NY
1977 - 1999
Software Engineer
Provided worldwide software and service support responsibilities for multiple product platforms. Operating systems included Windows 95/98/NT (Network and desktop), IBM AIX (UNIX), MVS, and AS/400.
Protocols included Ethernet, TCP/IP, Bus/Tag; Interface directly with customers, Eastman Kodak Systems Engineers, Channel Partners, third party software vendors, travel as needed.
Provided pre and post-sale support.
Utilized remote diagnostics to troubleshoot and perform root-cause analysis for software, hardware and network connectivity issues.
Identify and pursue corrective action issues to drive customer satisfaction.
Quality Assurance software testing.
Developed, documented and presented training courses for multiple systems.
Y2K product contact for cost estimates and program roll out.
Other support roles included JES, CICS, and VSAM.
Education
Monroe Community College A.A.S. Data Processing (computer science)
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