Customer Service Manager

Gloria J. Smith, CPA

*** ****** ***** **, *******, KY 42141

******.********@******.***.***

PH: 270/576-3726

Professional Summary

Accounting professional/CPA with 13+ years experience working in a fast-paced environment, demanding strong organizational, technical and interpersonal skills. Trustworthy, ethical and discreet; committed to superior work performance. Confident and poised in interactions with individuals at all levels. Detail oriented and resourceful in completing projects; able to multi-task effectively.

Skills

Economics and Accounting

Administration and Management

Customer and Personal Service

Management of Financial Resources

Financial Auditing

Management of Personnel

Time Management

Critical Thinking

Experience

Financial Analyst Jan 2014 - Present

Heathco, LLC Bowling Green, KY

Analyze business operations, trends, costs, revenues, financial commitments, and obligations, to project future revenues and expenses or to provide advice.

Develop, maintain, and analyze mix/variance reports by customer.

Assist in preparation of annual budget.

Prepare month end closing entries.

Maintain schedule of fixed assets and calculation of monthly depreciation.

Reconciliation of general ledger accounts and bank accounts.

Accounting Manager May 2013 – Dec 2013

Omnicare Glasgow, KY

Preparation of annual budget.

Preparation of month end closing entries.

Maintain schedule of fixed assets and calculation of monthly depreciation.

Performance and reconciliation of monthly inventory.

Supervision of accounts payable department.

Staff Accountant May 2012 - May 2013

Taylor, Polson & Company Glasgow, KY

Preparation of financial statements for private and public companies.

Perform financial audits of private companies and governmental agencies.

Set up and maintain general ledger systems for small businesses.

Preparation of income tax, payroll tax and local tax returns for individuals and corporations.

Office Manager/Accountant Jan 2011 – May 2012

BluHorse Glasgow, KY

Supervise the work of accounting, administrative, and customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.

Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.

Compute taxes owed and preparation of tax returns, ensuring compliance with payment, reporting or other tax requirements.

Assist in writing of accounting software programs for county jails.

Accounting Clerk June 2008 – Dec 2010

South Central Bancshares Glasgow, KY

Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.

Compile statistical, financial, accounting or auditing reports and tables pertaining to such matters as cash receipts, expenditures, accounts payable and receivable and profits and losses.

Maintain schedule of fixed assets for 5 banks and the holding company.

Maintain general ledger chart of accounts for 5 banks and the holding company.

Reconciliation of general ledger accounts.

Education of non-accounting personnel on new accounting software and account procedures.

Purchasing Agent May 2007 – June 2008

T. Marzetti Horse Cave, KY

Run daily reports to ensure correct quantities of ingredients for planned production.

Preparing purchase orders and contacting suppliers to purchase required ingredients.

Ensuring proper delivery and billing of ordered product.

Office Manager/Accountant June 2000 – June 2007

Forest Flavors Glasgow, KY

Preparation of month end closing entries.

Set up and maintain general ledger chart of accounts

Set up and maintain trucking line for delivery of bulk product including preparation of IFTA tax returns.

Preparation of payroll and maintain personnel files for 20 employees.

Calculation of product costs for over 200 joint products.

Purchase required ingredients to ensure the production plant was able to meet customer demands; was able to maintain pricing for ingredients for seven years without an increase.

Supervision of accounts payable, accounts receivable and plant office assistant.

Education

Bachelor of Science: Accounting May 2012

Western Kentucky University Bowling Green, KY

Bachelor of Science: Elementary Education Dec 1997

Western Kentucky University Bowling Green, KY

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