Customer Service Representative

Ikeisha Marie Jones

**** ******** ** *******, ** 77053

Ph:832-***-****

Email:***********@*****.***

OBJECTIVE: To take value in my great work ethics and all my work accuracy to help better the company as well as myself.

Work History

GEICO CLAIMS 01/2014 - 10/2014

Licensed Claims Adjuster(Property and Casualty)

Handled a mutiple variety of calls regarding customers who would need to have a claim filed regards previous and present auto accidents. Work proficiently with faxes and files daily to assure that all customers claims were handled and processed in a timely matter.

Media Riders Inc./CVS Caremark 12/2012- August 2013

Customer Service Specialist

Specialized in benefit prior authorizations for medicare patients for medical payors such as Blue Cross Blue Shield and Silverscript. Processed approvals and denials regarding medical prescriptions needed for elderly patients daily. Handled a high incoming call volume and faxes.

Health Help LLC 10/2011-10/2012

Client Service Representative

Provided call assistance daily to doctors offices request prior authorizations for patients needing major medical procedures such as MRI/CT Scans, radiolgy and heart catherizations. Assisted with approvals or denials regarding requested procedures by phone, fax and web daily. Handled insurance payors Humana, Universal Health, St. Mary's and a variety of small insurance payors.

Education/ Willowridge H S/Diploma

References/ Upon Request

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