Customer Service Administrative Assistant

Amanda Paisley

614-***-**** **********@***.***

Profile Summary

Talented, dedicated professional with a passion for delivering high quality and efficient executive-level support and customer service to internal and external customers. Thrive in fast paced environments, managing multiple tasks, identifying and solving issues, and producing top notch reports with meticulous attention to detail under tight deadlines.

Strengths

Strong Computer Skills

High Level of Confidentiality

Project Management

Outstanding Customer Service

Excellent Interpersonal Skills

Flexible & Adaptable

Innovative Problem-Solver

Committed & Dependable

Professional Experience

Meridian Technologies, Grandview, OH

Market Development Analyst, Contract Employee for Time Warner February 15- Present

Enter and manage IRR (Internal Rate of Return) submissions, approvals and cancelations in SalesForce

Analyze data to determine if Site Surveys are complete for submission to the Design Team using previous surveys, Starting Point 6, ICOMS billing system and Google Earth.

Follow company practices to ensure data is analyzed and used effectively

QUANDEL CONSTRUCTION GROUP, Westerville, OH

Project Administrator for Special Projects January 14- November 14

Create and Send Contracts to Subcontractors-Viewpoint

Pay Applications for Subcontractors-Request, Compile, Collect Waivers and Submit for Payment

Owner Billing- Collect Paperwork from Subcontractors, Change Orders and Waivers

Enter and Manage Change Orders in Viewpoint

Close out Manuals

RW SETTERLIN BUILDING COMPANY, Columbus, OH

Project Administrator August 12- January 14

Create and send Contracts to Subcontractors

Certified Payroll for Subcontractors on Prevailing wage Jobs

Update and Track Compliance for BWC Certificates, W9 and Liability Insurance for Subcontractors- Viewpoint

Assisting Project Managers with Ordering Materials for Job Sites and Scheduling Delivery

Make Operating and Maintenance Binders for Owners of Completed Projects

Orientation for New Employees and Completing Paperwork with New Hires

Preparing Subcontractor and Material Declaration Forms and IT-47S Forms

Deliver Bids

MedComm Billing Consultants, Dublin, OH

Administrative Assistant March 11 – June 12 (Laid Off)

Provided administrative support to President and Chief Operating Officer

Managed office equipment maintenance and office supply orders

Managed special projects relating to sensitive and confidential information

Processed accounts receivable and client checks

Processed secondary billing of medical claims through the MITS website

Assisted with credentialing and re-credentialing of clients and doctors

Supported recruitment needs including conducting reference checks, administering applicant testing, and scheduling interviews

Planned office functions including holiday parties and team building events

Nationwide Insurance, Westerville, OH

Administrative Support Coordinator – Home Care & Loss Control May 07 – March 11

Provided discrete administrative support for the Director of Loss Control

Managed the calendar for the Director of Loss control including organizing meetings and calls

Managed a wide range of special projects for the Loss Control department

Served as a customer service liaison for agents, policy holders, and underwriters in order to manage issues and concerns regarding loss control surveys

Managed the organizational flow of survey report documents for the department including uploading up to 75 weekly reports containing letters, photos, MSB, and diagrams

Assigned up to 50 weekly survey requests to Loss Control Representatives

Processed and verified the completion of surveys sent to vendors

Reconciled vendor statements to ensure time service and contractual agreements were met

Managed employee equipment orders

Supported presentation preparation needs for the department including creating presentation binders and materials

National Federation of Independent Businesses (NFIB), Columbus, OH

Administrative Assistant July 04 – May 07

Provided discrete administrative support to Director of the State of Ohio

Processed and coded accounts payable items for the home office

Addressed small business owner inquiries through member correspondence and education

Planned up to 75 association meetings across Ohio annually for up to 150 participants per meeting

Managed mass mail mergers for meetings and elections

Conducted regular communication outreach to members regarding in and out of state workers compensation benefits and group ratings

Designed and maintained safety seminar publications and the legislative directory for members

Managed purchasing and inventory for office supplies and equipment

Education

Bachelor of Science Degree

The University of Alabama- Tuscaloosa, AL

Major in Human Environmental Sciences / Interior Design

Professional References

Excellent references available upon request

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