Customer Service Sales

Lori Brown

*** ******* ******, *******, ** *****

727-***-**** - ************@*****.***

SKILLS AND EXPERIENCE

Strong sales experience in business to business sales, proficient in microsoft word, excel, typing 65 wpm, experienced in Medical Transcription, strong administration skills, 4 years plus experience scheduling in hospitals, telecommunications sales experience, Consistent top sales performer at Avaya Sales and St Pete Times.

PROFESSIONAL EXPERIENCE

TAMPA TRIBUNE, TAMPA, FL

Position: Sales Representative/Retention

Dates: October 2013 to Present

Job Description: Outbound cold-calling to order subscription, renew existing accounts, collect past due amounts in grace, answer inbound customer calls for overflow.

BAYCARE HEALTH SYSTEMS, Clearwater, FL,

Position: Imaging Scheduler /Customer Service Rep

Dates: June 2008 to Present

Job Description: Answer incoming calls to schedule patients for outpatient procedures, process incoming scripts, Strong customer service skills and scheduled on various programs.

APARTMENT NEWS OF AMERICA, Clearwater, FL,

Position: Account Sales Manager

Dates: June 2004 to January 2007

Job Description: Business to business sales to apartment communities selling apartment newsletters, maintained quota monthly, contact management communities daily renew or upsale products and prepare quotes.

AVAYA COMMUNICATIONS, Brandon, FL

Position: Account Sales Representive

Dates: January 2000 to January 2002

Job Description: Business to business sales selling renewal maintenance on phone systems, upgrade phone packages, sold equipment, long distance, bundle plans on maintenance, maintained quota monthly, received Acheivers Club 2002.

EDUCATION

LAKELAND SENIOR HIGH SCHOOL – GRADUATE 1984

LAKELAND BUSINESS COLLEGE – A.S. BUSINESS 1987

PTEC – 1998 MEDICAL TRANSCRIPTION CERTIFICATE

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