Customer Service Manager

Eliza Cerda

**** ******** ***. ******, ***** ****7

Cell: 469-***-**** Email: **************@*****.***

Summary

Self-motivated, leader, and team player. Always challenging my abilities and capabilities to improve my work performance with the desire to grow. Ready to make a difference.

Qualifications

Customer Service

Quality Control

Solid communication skills

Team player

Fluent English/Spanish

Deadline driven

Excellent plan comprehension

Strong work ethic

Data Entry

Remittance / lockbox

Payment process

Loan verifying /approval

Wausau System

10 Key by touch

Staff management (training/ coaching)

Clerical (filing, fax, email, phones, and Microsoft Office)

Professional Experience

Cashmax /General Manager Aug. 2013 – Dec. 2014

Daily Staffing/customer service

Daily reporting

Scheduling/payroll

Budgeting

File maintenance

Payment processing

Verifying/approve loans

Balancing/depositing

PLS Financial/Store Manager July 2011 – July 2013

Daily Staffing/customer service

Daily reporting

Scheduling/payroll

Budgeting

File maintenance

Tax preparation

Auto insurance

Payment processing

Verifying/approve loans

Balancing/depositing

Regulus/ Management Oct. 1998- Dec. 2010

Operations

Daily production

Payroll

Workflow/ system troubleshooting

Data entry

Timely deadlines

7780 operations

Balancing/depositing

Payment Processing

Customer Service

Daily conference calls

Researching/ reporting

Resolving client concerns

Implementations

Tours/conference calls

Testing/setting up instructions and system processing according to clients request

Training of operations on site including overseas processing

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